Internal server error (PDF to PPTX export)

[Oleksandr5FA4]

I am working with PDF file of 43 pages (18.2 mb). For some reason we get 500 error during its export.

Error could be solved if I reduce the number of pages required for the export.

{
requestTrackingId: 'tJEXfIuVZnonTHw1J0sqmtujeg2DB7zt',
statusCode: 500,
name: 'ServiceApiError',
errorCode: 'INTERNAL_SERVER_ERROR'
}

In the unit description I see that "Per API request for a single document output, up to 50 pages". Are there any additional limitations and requirements to check before the export?

[Ben Vanderberg]

The limitations are listed here:

https://opensource.adobe.com/pdftools-sdk-docs/release/latest/dcserviceslicensing.html#usage-limits

Just to rule out other aspects:

• Are there other charateristics of your PDF? Form? Has protection on it?
• What are you exporting to?
• Are you encountering any errors using other documents?
• Are you using an SDK or REST API?

[Oleksandr5FA4]

Today I see that export PDF operation successfully completed. Thanks.

I will attach answers to your questions. Maybe it might improve stability in future.

PDF Producer: Adobe PDF Library 15.0
PDF Version: 1.4 (Acrobat 5.x)
Page Size: 80.63 x 60.47 in
Fast Web View: Yes
Tagged PDF: Yes

No protection.

Exporting to PPTX.

I tried on more than 10 other documents - works as expected.

I use SDK.