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User getting error in Chrome - auth.services.adobe.com refused to connect

Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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The web application has integration with AdobeSign API.

Flow of operation is-

  1. User logs into AdobeSign and gets an Access token.
  2. Then selects a document to upload to AdobeSign- which succeeds.
  3. After this the signing url should open in an iframe where the user can add signers etc.
  4. But this is where one user is running into error that says- auth.services.adobe.com refused to connect.
  5. This error happens only for this user and only in Chrome. Seems to work in IE.

Any pointers would be appreciated.

 

Thank you in advance!

 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hi all,

Adding some additional information on the error seen by one of the users of the API integration.

1. Screenshot of the error seen by the user -

Adobesign auth.services.adobe.com refused to connect.png

2. Additionally in Chrome and Edge Dev Tools, it shows the following error –

Refused to display https://auth.services.adobe.com‘’ in a frame because it set ‘X-Frame-Options’ to deny.

 

Has anyone else run into the same? How did you resolve it?

Again this has been reported by just one user in Chrome and also Edge. Works fine in IE 11.

Any pointers would be much appreciated.

Thank you again!

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New Here ,
Dec 01, 2021 Dec 01, 2021

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\i started gettinig the same error message yesterday.  cannot open pdf document in chrome anymore!

auth.services.adobe.com refused to connect

And I have Adobe Acrobat 9 PRO !

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New Here ,
Dec 14, 2021 Dec 14, 2021

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I'm having the same issues in google chrome, how do I fix this!?!?

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New Here ,
Dec 15, 2021 Dec 15, 2021

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Also having this same issue...

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New Here ,
Dec 20, 2021 Dec 20, 2021

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Also having this issue in Chrome

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New Here ,
Dec 20, 2021 Dec 20, 2021

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Same issue here!

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Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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Same problem!

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New Here ,
Jan 11, 2022 Jan 11, 2022

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Having the same issue as well...

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Also getting this error - Hopefully Adobe figures it out soon.  In the meantime I have disabled the Adobe extension in chrome until we see a fix.  

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New Here ,
Jan 21, 2022 Jan 21, 2022

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Same issue - posting here in hope that it hurries a fix...

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New Here ,
Jan 21, 2022 Jan 21, 2022

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Same Issue.

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New Here ,
Jan 21, 2022 Jan 21, 2022

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same issue!

 

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Having same issue today for first time ever!

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New Here ,
Jan 26, 2022 Jan 26, 2022

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I started getting the same issue as well.   

 

I logged out and logged back in.  The issue went away.  Hopefully this simple action helps some of you.

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New Here ,
Jan 26, 2022 Jan 26, 2022

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resolved this error for me by installing the Adobe Acrobat extension for chrome https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj?hl=en

 

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New Here ,
Jan 26, 2022 Jan 26, 2022

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i already installed this extension but it still doesn't work

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New Here ,
Jan 26, 2022 Jan 26, 2022

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I actually used your link to uninstall Acrobat from Chrome and now it's working for me

 

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Community Beginner ,
Jan 27, 2022 Jan 27, 2022

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Also getting the error again after it just started working! 😞

Tried to uninstall and re-install, but still not working!

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New Here ,
Feb 03, 2022 Feb 03, 2022

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This worked for me as well!

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New Here ,
Feb 03, 2022 Feb 03, 2022

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I just used your link to uninstall the extension and it worked fine.  I did not reinstall.  Just the uninstall and it worked.  Thank you!

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New Here ,
Feb 03, 2022 Feb 03, 2022

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You can also disable the Adobe Acrobat extension in Chrome rather than uninstalling (same net effect).

 

tedh58286742_0-1643929614925.png

 

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Where is this disable option located?

 

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New Here ,
Feb 04, 2022 Feb 04, 2022

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It is located in the Chrome Settings - Extensions

  1. From the Chrome browser, click on the 3 vertical ellipses (upper right)
  2. Select Settings
  3. Select Extensions
  4. tedh58286742_0-1644009159173.png
  5. tedh58286742_1-1644009212370.png

     

     

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New Here ,
Feb 09, 2022 Feb 09, 2022

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I simply "Removed" the extension from Chrome and didn't re-install. PDFs then were able to open!

 

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