File conversion error when combining files

[gina_hall_7848]

Hello,

I am using Adobe Create to combine several files (both word and pdf) into a single pdf document.  I have done this several times in the past with no problems.  However today it won't allow me to combine any documents which are already in pdf format.  The system generates an error for each of these documents as: "Conversion Failed".  I am clearly not trying to convert them, but rather to combine them...  Any ideas?

[Sara_Forsberg]

Hi gina_hall_7848,

If you're combining both Word and PDF files into PDF, there is some conversion happening (with the Word docs, as they're converted into the combined PDF file). If you're getting the error when combining only PDF files--that's another story. It could be that one or more of the files that you're combining isn't in a supported format, or that Adobe PDF Pack is timing out before it can complete the conversion.

Does the error occur regardless of what files you try to combine?

Best,

Sara