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I have just purchased exportPDF and every time I try and export a PDF it keeps asking me to pay again!!!!

New Here ,
Jan 19, 2015 Jan 19, 2015

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I have just purchased ExportDPF and every time I try and export a PDF it keeps asking me to pay again!!!!

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correct answers 1 Correct answer

Adobe Employee , Sep 21, 2018 Sep 21, 2018

Hey All,

We have checked both the accounts and we do not see an active subscription registered to it.

markw14322597 your subscription seems to be canceled and there isn't any active subscription.

3riverst48569426 we can't see any subscription registered under your account. If you have placed the order, then you may share the order number in private message.

In general, the troubleshooting steps that needs to be performed-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

...

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Jan 19, 2015 Jan 19, 2015

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Hi markw14322597,

I've just checked your account: Your subscription order is still pending, which is why you're unable to log in and use your subscription just yet.

It can take 24-48 hours for an order to process, but once it does you'll be able to log in and convert files.


Best,

Sara

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New Here ,
Sep 20, 2018 Sep 20, 2018

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I am experiencing the same issue.  Why does it take so long to process the order?  Literally every digital product or subscription I purchase is activated immediately.  I assume that most people like myself are expecting to be able to convert files immediately, not tomorrow or two days from now.  Adobe, this is unacceptable.

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Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

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Hey All,

We have checked both the accounts and we do not see an active subscription registered to it.

markw14322597 your subscription seems to be canceled and there isn't any active subscription.

3riverst48569426 we can't see any subscription registered under your account. If you have placed the order, then you may share the order number in private message.

In general, the troubleshooting steps that needs to be performed-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

Sign Out & Sign In once if you have already signed in.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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