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I have paid subscription,I sign In it asks me to pay again.

New Here ,
Sep 10, 2018 Sep 10, 2018

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I have paid for the pdf converter (pdf to word) but every time I sign in it asks me to pay again. I have the receipt in a confirmation email. What is going on? This seems to be a common problem looking at the forums here. How can I fix this?

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correct answers 1 Correct answer

Adobe Employee , Sep 10, 2018 Sep 10, 2018

We have checked your account and found an active subscription of Adobe Export pdf. There is a problem with the payment, as it seems to be didn't go through.

Which might be causing trouble activating the subscription. So we suggest you to contact our billing team to get this fixed.

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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Okay, close all your browser windows, open a new browser window, go to Adobe Export PDF, log out, log back in and it should work.

I just tried this for myself and it worked.

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Adobe Employee ,
Sep 10, 2018 Sep 10, 2018

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We have checked your account and found an active subscription of Adobe Export pdf. There is a problem with the payment, as it seems to be didn't go through.

Which might be causing trouble activating the subscription. So we suggest you to contact our billing team to get this fixed.

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
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