I'm trying to convert PDFs to word file. I've purchased software but every time I press export it takes me back to paying in page even though I've already paid

[rachaelw39413183]

‌eevery time I try to export PDFs file to save as word I'm redirected back to purchase page but I've already paid. Please help x

[MobileDeveloperCK]

Hi,

Are you using the desktop Reader app on a Windows or Mac or the mobile Reader app on an iPad/iPhone or Android tablet/phone?

Which online subscription service did you purchase?  Would you double-check the subscription name in the confirmation email from Adobe?

Have you already signed in with the same Adobe ID that you used to purchase the subscription?

[jillb58424703]

I am using my windows on my computer.  I purchased the $1.99 per month, but paid for the year to convert documents.

[jillb58424703]

Yes, it shows I am signed in.

[AkanchhaS · Accepted solution]

Hi Jillb,

We have checked your account but couldn't find any active subscription under the current account. You might have made the purchase under a different email address.

Adobe Export PDF is a Document Cloud service, which works online via web browser https://cloud.acrobat.com/

However, you can use it via web browser Adobe Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

For any troubleshooting, refer to-  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud... 

Hope this helps.

Regards,

Akanchha