Unable to "Send for Signature" after changing Adobe ID

[traviso89200239]

I receive errors when attempting to send documents out for signature either through the desktop app or web portal. I receive the following message:

"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."

I am currently unable to send out documents for signature.

[MeenakshiNegi · Accepted solution]

Hi Traviso,

Sorry for the delay in response.

As you have changed the Adobe ID, it seems that changes do not occur properly in the Adobe Sign account.

In this case, you will need to contact support to get your account checked.

I have sent you a private message with the contact details. Please check your inbox and refer the steps mentioned there.

Let us know if you need any further assistance.

Regards,

Meenakshi