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QR codes for AERO not working for Android devices.

Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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QR codes are not working for Android devices 

android users are not able to download aero beta app, it says that it's in early release. What is a work around here? 

Bug Unresolved
TOPICS
Usability Issue

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7 Comments
Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @Akriti278840579q5w what device are you one, the current list of supported Android devices are listed here: https://helpx.adobe.com/aero/system-requirements.html

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New Here ,
May 31, 2023 May 31, 2023

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In this Adobe article, says that only 4 Android models work with Aero. 

  • Samsung Galaxy S22
  • Samsung Galaxy S21
  • Google Pixel 7
  • Google Pixel 6


And it also says "Many more ARCore Supported devices coming shortly..." 
@markhellar you replied in January. Is there any news about when more models will be supported? It doesn't make sense to use this amazing software if it supports only 4 Android models. 

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Cassio30186478677w What phone do you have? Try scanning this QR code on it. Thanks

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New Here ,
Jun 01, 2023 Jun 01, 2023

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Thank you @markhellar. You didn't send me any QR code to test. About the phones, I tried with Galaxie S20 and Samsung S21 FE for example. 

 

The S21 FE and Galaxie S20, for example, took me to the Playstore and it asked me to install an app, which is annoying. People don't want to be installing apps like that. 

 

I tried with a Pixel 6 and it also takes me to the Playstore, and since I'm in Germany it gives the following message "the app is not available in your country". 

Any idea when it will be working easily on more devices, just like it works on iPhone, where no app needs to be installed?

 

Thanks. 

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New Here ,
Jun 02, 2023 Jun 02, 2023

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@markhellar Look what happens when I try to scan with a pixel 6 (android 13)Screenshot_20230602-143951.png

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Explorer ,
Aug 28, 2023 Aug 28, 2023

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Same issues on iOS!!!!

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New Here ,
May 17, 2024 May 17, 2024

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Has this ever been resolved? I tried it today with a pixel 7 and it does not work

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