animation ne fonction plus

[default38407849qjd6zt]

l'animation ne fonctionne plus alors que je suis abonner .j'ai payer mon abonnement .ca fonctionne plus. pourquoi ?

[SERKAN174533402du7]

Yaklaşık bir dakikalık animasyon oluşturmaya çalışıyorum fakat her defasında hata ile karşılaşıyorum ve animasyon hazırlamıyor ve bu sorunu bir yıldır yaşıyorum

[Tarun Saini]

Hi 

@default38407849qjd6zt

,

We're sorry to hear about this issue. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Did you try with the Incognito?

Can you please share the screenshot of the error message? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun

[default3853447849ejou]

there seems to be an issue with the text to animated video option after everything its keeps loading and at the end it says its not connected to the xyz issue

[default38566798ocznbz]

Hi i have a problem with your audio to video generator, well it's not working. I have tried it on multiple browsers, i have cleared cache but i think that there could be bigger problem there.

[Tarun Saini]

Hi 

@SERKAN174533402du7

,

We're sorry to hear about this. Would you be willing to share the screen recording of the issue you're seeing? What error message you're getting? 

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. 

Also, if you've been using any pop- blocker on the browser, try disabling it and check again. 

Regards,

Tarun

[SERKAN174533402du7]

Hi Tarun,

Today I have tried again and the same problem. The message is "We couldn't
connect with our service. Try it again. Error code is: INTERNAL_SERVER_ERROR
I have tried with Opera Browser. I tried with Google Browser, too before
but the problem is the same. The length of the audio is 42 seconds. I have
send video at the end of the audio you can see the error code in the video.
You can access the video from the link *https://we.tl/t-CtJkEjqCbr
<>*

Regards,
Serkan

[Tarun Saini]

Hi 

@SERKAN174533402du7

,

Thanks for your patience. I have forwarded this tour to the product team. Once we have any update on this, will keep you posted.

Regards,

Tarun

[SERKAN174533402du7]

Thank you for your interest. I hope updating would come in a short time.
Regards

[Tarun Saini]

Hi 

@default3853447849ejou

,

Thanks for your patience. If you see any error messages, please share them with us. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to check if that helps.

Regards,

Tarun

[default38736923y1469c]

Hi, I got the premium subscription. I wanted to use animate with audio feature and its just giving me a white screen

[ck_pixels]

There are many threads on this same issue for what seems to be the last 24 hours. Sadly, Adobe has failed to respond here or on Twitter, and the status page falsely claims that Adobe Express is working. If you use Twitter (X) you might want to post to @AdobeCare to let them know and the public that their services are not working. HTH.

[Tarun Saini]

Hi @SERKAN174533402du7 @ck_pixels @default38736923y1469c @default3853447849ejou,

Please let us know if you see an error appearing if you're experiencing endless hanging on the loading step, or if you have any other behaviour.

Regards,

Tarun

[ck_pixels]

Thank you for reply. This was clearly an Adobe-side issue that the company did not list on the status page as I wrote but finally they managed to fix.