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Blank Menus

Community Beginner ,
Apr 13, 2024 Apr 13, 2024

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The home page is completely blank. NO options to create content. If I open an existing file, the editing menus are also blank. The share menu is blank and has been for a while. I have cleared my cache, signed in and out, disabled ad blockers, tried different browsers, and no change. I can't use the app at all now.
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Desktop Web , Performance

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correct answers 1 Pinned Reply

Adobe Employee , May 16, 2024 May 16, 2024

A fix was deployed to address and fix the blank UI in Adobe Express. 

This issue is now fixed! 

Status Fixed

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23 Comments
New Here ,
Apr 13, 2024 Apr 13, 2024

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Adobe Express not working. See attached photo.

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New Here ,
Apr 14, 2024 Apr 14, 2024

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Many menu options are not visible:i am trying to resize my template, i see blank panel on left with no options to change the size. i thought it may be temprary issue , tried refresh screen but didnot work. create new template optiona are not visbile

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New Here ,
Apr 14, 2024 Apr 14, 2024

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Many menu options are not visible:i am trying to resize my template, i see blank panel on left with no options to change the size. i thought it may be temprary issue , tried refresh screen but didnot work. create new template optiona are not visbile

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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Hi 

@default36714324jc60tn

,

 

We're sorry to hear about this issue. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps. For more information on how to clear cache and cookies check this link- https://adobe.ly/4aPgqUl

 

Regards,

Tarun

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New Here ,
Apr 15, 2024 Apr 15, 2024

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The Home Screen is not showing up on my computer and neither is the Resize options. Both are just blank screens.

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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Same. Has been this was since last week. I can access the "My Stuff" folder and work on existing projects, but the Resize menu is blank. I need to resize an existing design but cannot.

 

I have tried Chrome, Edge and Firefox.

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New Here ,
Apr 16, 2024 Apr 16, 2024

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when I hit resize it does not open up the resize window. So there is just a blank apace, the upshot is I am unable to resize anything at the moment

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi @jang13379241 @default36774099plhd95 @Bp82 @default36744958eb9642 

 

Thanks for reporting this issue related to blank UI (either Express Home and/or some or all panels inside the Editor). We are investigating.

 

So far, most reports we've seen have been on Windows. Please let us know if that's not the case for you.


Also, could you check if your profile icon on the top-right of Express Home shows up correctly, rather than as "Guest"?  We've seen this unexpected symptom in a few reports.

 

Abhi G

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Cant open Adobe Express on a Mac in Chrome or Safari. logged out and back in, cleared browsers history. just spins and spins 

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi @default7svt7d9tdbww 

 

Could you please share a screenshot? The "just spins and spins" may be different from the "blank" UI symptoms reported here.

 

Thanks

Abhi G

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Exactly the same issue for me. Its not related to Guest account as I had the issue while being logged into my own account as well. I then tried to log-out and now I am in Guest mode and cannot log out from it anymore... It stays is Guest mode.

 

I think its some general UI issue. Attached is the screenshot with some debug info:

 

image.png

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Same issue with Chrome, Brave, Edge, Edge in incognito and Firefox on Windows 11 Pro.

 

WEIRDLY when launching from a Virtual Machine (local VM) it seems to work!!! Same version of Edge BUT different version of Windows (Windows 11 Education). Ofcourse I cannot use it through VM because my high resolution media runs in low framerate, is slow etc.

 

Please fix this asap! I have deadlines and now need to download / learn some new tool??

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New Here ,
Apr 17, 2024 Apr 17, 2024

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For the last week my home page has been failing to load across all devices and browsers.

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New Here ,
Apr 17, 2024 Apr 17, 2024

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this is gettin ridicules please help

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Community Beginner ,
Apr 17, 2024 Apr 17, 2024

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Abhi.G @ ADBE  The UI is blank no matter if I'm logged-in or out. My icon has been visible in all instances, however. I've tried Chrome, Edge and a fresh install of Firefox. I'm running Windows 11. Is there an update on resolution? I have a subscription, but not for much longer if this continues.

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Thanks for responding, and providing information relevant to the investigation, @jang13379241 @Silver36792039bkpj.

The investigation is continuing; we are treating this as a high-priority issue.

 

Abhi G

 

 

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Community Beginner ,
Apr 17, 2024 Apr 17, 2024

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If it helps at all:

Microsoft Windows 10 Home, Version 10.0.19045 Build 19045

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New Here ,
Apr 17, 2024 Apr 17, 2024

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some pages and tabs are just blank

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New Here ,
Apr 17, 2024 Apr 17, 2024

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I have made many youtube format videos and now I am only able to make vertical videos. The resize menu comes up as blank

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hi,

 

We've just deployed a fix that attempts to address the blank UI that many of you are experiencing.

 

If you have Express already open in a browser tab, please reload it to pick up the fix. And let us know if you are still seeing this issue.

 

Thanks,

Abhi G

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Community Beginner ,
Apr 17, 2024 Apr 17, 2024

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Abhi.G @ ADBE  I see the main UI and resize menus have returned for me as of this evening. The 'Share' menu still comes up blank for me, as it has for over a month now. Will this be addressed soon as well? See below for example pic.

jang13379241_0-1713408307578.png

 

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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IT'S WORKING! Home page and "resize" side panel menu is BACK!

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Adobe Employee ,
May 16, 2024 May 16, 2024

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LATEST

A fix was deployed to address and fix the blank UI in Adobe Express. 

This issue is now fixed! 

Status Fixed

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