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47

download button disappeared

Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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i can not download the file.. have a look? thank you!!
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TOPICS
Desktop Web , Exporting and Sharing

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correct answers 2 Pinned Replies

Adobe Employee , Dec 13, 2023 Dec 13, 2023

Hi @REVERY creative @Ashburn, @moniquew93208949 Can you please share the console/network logs with us? I'll be reaching out via direct message, and you can use it to share the files.

 

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In%20the%20developer%20tools%20window,are%20recording%20network%20data%20(Fig

to see how to access console/network logs. 

 

Thanks!

 

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Adobe Employee , Dec 14, 2023 Dec 14, 2023

Our developers have been working on the issue. I'm curious if it is fixed for those who reported it? 

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replies 112 Replies 112
112 Comments
New Here ,
Aug 27, 2023 Aug 27, 2023

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everything seems to function except for the download button

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Adobe Employee ,
Aug 27, 2023 Aug 27, 2023

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Hi @Sione31912070n6ej 

 

Could you provide more detail: what happens when you use the download button?

 

Thanks

Abhi G

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New Here ,
Sep 05, 2023 Sep 05, 2023

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After adding image and adding logo, I get a message that says "We're working on your file. You will be able to download it soon." But this message does not ever clear and we are never able to download.

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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Often the best way to overcome download errors is try again with a different browser that accepts cookies and does not have any script blockers.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 27, 2023 Nov 27, 2023

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What is going on with you guys???

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Earlier I could download the created image in image formats now that option is missing. Only share option is showing. Please fix this.

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New Here ,
Dec 06, 2023 Dec 06, 2023

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지금까지 잘 쓰고 있었는데, 갑자기 저장하기 버튼이 사라졌습니다.

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Can't download the file. Download button is not visible

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New Here ,
Dec 06, 2023 Dec 06, 2023

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is the download feature remove?

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Cannot download images, the Download button is not visible.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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We cant find download button. Some change?

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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We cant download our work. Pls, answer.

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New Here ,
Dec 06, 2023 Dec 06, 2023

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La página solo remite a compartir

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Adobe Employee ,
Dec 06, 2023 Dec 06, 2023

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Hi @REVERY creative,

 

Welcome to the Adobe Express Community!

 

Which kind of project are you having trouble with? Is it a post or a video project? Please let us know the device OS, browser version, and format you are attempting to export so we can investigate further.

 

Best,

Amitej

 

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Adobe Employee ,
Dec 06, 2023 Dec 06, 2023

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Hey everyone,

 

Can you please share a screenshot or a screen recording of what shows up for you? I tried downloading projects on my end, and it worked fine (Please refer to the screenshot)

 

AmitejS_0-1701933718784.png

 

Also, I'd recommend you try once after clearing the cache/cookies of the browser or try working on a different recommended browser to check if that makes any difference. 

 

Do share your observations so we can investigate this.

 

Best,

Amitej

 

 

 

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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Hello, can you share morer about your problem? What page, where? A screenshot would be useful, and a little bit about what you are trying to do. 

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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AE problem again DOWNLOAD.png

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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Hello Amitej. Clearing the cache or trying on another browser or computer does not lead to a change. The download button is simply not visible.

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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We cant download our works from AE. Still. We are waiting for an effectively solution on the second day. Can anyone help with this? The download button stopped showing. An Adobe employee says to clear the cache and history or try a different browser. Such a solution does not work. Thanks.

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Hey @REVERY creative, Thanks for sharing the screenshot and trying the troubleshooting steps! 

Can you duplicate the project & check if the download button appears? We'd like to know what kind of project this happens with (video project or regular post). 

Also, can you try once in the Progressive web app to check if that makes any difference?  

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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We can't download any project in Adobe Express. Neither a video project, nor a standard post, neither new nor old. 
As you can see in other comments, multiple users have the same problem at the same time.
So we assume that the problem is not on our side and the solution is somewhere else. Please solve it.

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Would it be possible to share an example project so we can try recreating the issue?

Share > Anyone with the link can edit and share the link

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Also, curious if the same thing occurs when using the browser in incognito mode.

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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Also we tried the private mode of the browser/s and the result is the same. Please do not make further requests to try new steps and fix the problem. Thank you for understanding.

 

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New Here ,
Dec 08, 2023 Dec 08, 2023

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i can't seem to download the file i just created. The download button is not appearing at all.

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