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61

FIXED -❗Facebook and Instagram scheduling outage❗May 17th, 2024

Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi Everyone!!

It is not currently possible to connect or publish on Facebook or Instagram through Adobe Express. This issue is a high priority, and the teams are working to resolve it. However, currently,  there is no ETA, so we recommend manually publishing your posts.

 

We apologize for the frustration and will provide updates as soon as the issue is resolved.

 

Thank you for your patience.

 

Bug Fixed
TOPICS
Scheduler , Social Media

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correct answers 1 Correct answer

Adobe Employee , May 17, 2024 May 17, 2024

Hi,

 

As @kwmellon noted, this should be fixed now. Could you please try now and let us know if you still see issues connecting/scheduling to Facebook/Instagram?

 

@kwmellon your feedback on better communication around such issues has been noted. Thanks!


Thanks
Abhi G

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correct answers 1 Pinned Reply

Adobe Employee , May 20, 2024 May 20, 2024

Hi all, this issue is now resolved! 

 

Thank you for your patience.

 

Status Fixed

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84 Comments
Community Beginner ,
May 16, 2024 May 16, 2024

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between 3 and 9pm today facebook broke the third party connection and express stopped supporting it so now my scheduled posts for the next few days are worthless. 

1. Adobe - SEND AN EMAIL OR NOTIFICATION when this happens. i shouldn't have to find out via a very small "oh hey btdubs" message at the top of the manage connections page. not being able to post to Groups anymore IS A BIG DEAL. 

2. HOW DO WE FIX IT? that same little message offers ZERO clue as to how to reset things so that we can log in to a page we manage, and there is NO information in this forum or on the adobe site about any of this. again, losing connections and the ability to post in the middle of the day with NO WARNING means i lose hours of time setting up posts and having to go in and manually repost to each site.

 

this negates the usefulness of this app, as the biggest thing it has going for it is the post scheduling and management. 

 

do better.

 

-kevin

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Community Beginner ,
May 16, 2024 May 16, 2024

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I had a handful of posts in the scheduler fail this evening. I've been having to reconnect the facebook token every few days for the last week, so I figured no big deal, just click through and reconnect things yet again. But no. Now when I click through to reconnect I get the error message in the suject line 

"Feature Unavailable

Facebook Login is currently unavailable for this app."

A bit of searching turned up articles on what developers needed to do to fix this error - which is why I'm starting this thread. 

 

I'm using Express on a MacBook Pro running Sonoma 14.4.1 and in a Chrome Version 124.0.6367.208 (Official Build) (x86_64) 

 

Thank you!

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Community Beginner ,
May 16, 2024 May 16, 2024

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literally just posted about this. thank you for doing the same. 

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Community Beginner ,
May 16, 2024 May 16, 2024

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also the little warning about not supporting groups? it's useless when support to even log in to FB via express is broken and there doesn't seem to be any support for how to deal with it or any clear guidance on if this will get resolved. 

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Explorer ,
May 16, 2024 May 16, 2024

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My IG connection was down just two weeks ago. now FB & IG are both down. "Refresh Token" doesn't work and throws up a "feature unavailable" alert. Even if the above is Meta's fault again, we need a plan "B" because it seems they are intentionally making auto posts difficult.

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Community Beginner ,
May 17, 2024 May 17, 2024

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When I try and login with Facebook I get a message saying Facebook login is currently unavailable for this app. Stopping my scheduled posts and stopping me from reauthorising the login.

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Explorer ,
May 17, 2024 May 17, 2024

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Same here!

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New Here ,
May 17, 2024 May 17, 2024

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Ingeplande Instagram post is mislukt. Als ik de verbinding opnieuw wil maken via facebook geeft deze aan functie niet beschikbaar. Is dit een storing of is er iets ander aan de hand?

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New Here ,
May 17, 2024 May 17, 2024

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same here

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Explorer ,
May 17, 2024 May 17, 2024

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I have the same problem. After disconnecting it won't accept reconnecting.

majidx56571264_0-1715930871168.pngmajidx56571264_1-1715930899133.png

 

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Community Beginner ,
May 17, 2024 May 17, 2024

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My scheduled uploads didn't post today. Checked to see what's wrong and I get this message when trying to reconnect my Instagram and Facebook accounts to Adobe Express scheduler: Facebook Login is currently unavailable for this app.

But there is no option to connect to instagram without doing so via Facebook.

This isn't a case of it being a facebook group, it won't even allow me to connect via facebook at all. My main issue is that I am unable to connect my scheduler to Instagram independently. The only reason I was connected via Facebook is because I was forced to do so. But I can't even connect my schedules to Instagram.

Is this going to be addressed and fixed?

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Community Beginner ,
May 17, 2024 May 17, 2024

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Het domein van deze URL is niet toegevoegd aan de domeinen van deze app. Voeg alle domeinen en subdomeinen van je app toe aan het veld Appdomeinen in de instellingen van je app om deze URL te kunnen lade

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Community Beginner ,
May 17, 2024 May 17, 2024

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just glad i'm not the only one posting about it - hard to keep recommending Express to clients if I'm always having to find work-arounds because the connections aren't stable or reliable. 

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New Here ,
May 17, 2024 May 17, 2024

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Bonjour, mon dernier post ne peut-être diffusé, car la connexion entre adobe et insta a disparu. En voulant réactualiser le jeton. J'ai d'une part un message qui me dit que l'app (adobe) n'a pas l'autorisation. Puis, en validant, une page me dit que l'URL (facebook) ne peut être chargée. Que faire ?

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New Here ,
May 17, 2024 May 17, 2024

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mes planifications de posts ne passent plus et je ne peux pas actualiser le jeton Facebook et Instagram

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New Here ,
May 17, 2024 May 17, 2024

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The Facebook connections drop out all the time which has a knock on effect with Instagram. It's not an individual account issue as it's happening across them all.

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New Here ,
May 17, 2024 May 17, 2024

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Ich kann von einem Tag auf den anderen keine Posts mehr veröffentlichen. Wenn ich den Instagram Token über facebook aktualisieren will steht da nur, dass das Feature derzeit nicht verfügbar sei, siehe Screenshots. Bitte um Rückmeldung um Hilfe!!

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New Here ,
May 17, 2024 May 17, 2024

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Ich habe den Zeitplan aktiviert und die geplanten Veröffentlichungen haben bisher funktioniert. Aber jetzt kommt es zu einem Fehler und die Beiträge werden nicht mehr veröffentlicht. Der Fehler lässt sich nicht beheben, weil ich die Verbindung zu Facebook und Instagram nicht mehr herstellen kann.

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Community Beginner ,
May 17, 2024 May 17, 2024

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The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.

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Community Beginner ,
May 17, 2024 May 17, 2024

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Refreshing the instagram and Facebook token leads to an error message. Saying feature unavailable for this app. No posts will publish

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Community Beginner ,
May 17, 2024 May 17, 2024

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suite à un post non posté j'ai essayé de reconnecté comme des fois, et j'ai reçu un message fonctionnalité non disponible

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New Here ,
May 17, 2024 May 17, 2024

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I have the same problem I get a message "Facebook Login is currently unavailable for this app." has anyone got this?

 

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New Here ,
May 17, 2024 May 17, 2024

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I can't post to instagram via adobe express any more and when trying to refresh the token I have a message "Facebook Login is currently unavailable for this app." what does it mean?

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Community Beginner ,
May 17, 2024 May 17, 2024

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Bonjour, j'ai le même souci depuis cette semaine. J'ai bien une page et non un profil personnel. Pour autant, la synchronisation est refusée. 

D'avance merci. 

Cordialement

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New Here ,
May 17, 2024 May 17, 2024

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I'm having the same issue! 

Briana32358975y1y0_0-1715946588058.png

 

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