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13

[Mobile] + bottom is not working at all

Participant ,
Apr 18, 2024 Apr 18, 2024

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When I customize and start editing a new Instagram story template, I need to add more context and another photo. Also, the bottom part isn’t working at all.

Bug Unresolved
TOPICS
iOS , Mobile Beta , Performance

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correct answers 1 Correct answer

Adobe Employee , Apr 18, 2024 Apr 18, 2024

Hi folks,

 

Thanks for reporting this issue, and sincere apologies for the inconvenience.

 

The bug is now fixed but you will need to restart the app to ensure the + button functions as expected.

Please give this a try and let us know if you continue to run into issues.

 

Thanks,

Abhi G

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16 Comments
New Here ,
Apr 18, 2024 Apr 18, 2024

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The tools to edit and add a text is not showing to me

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I select the + button on the corner and nothing happens except it turns into an x.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Start a new template Panel opens Press the blue plus button Nothing happens

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Participant ,
Apr 18, 2024 Apr 18, 2024

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The new app does not allow me to add new text, duplicate, or add new photos to my Instagram story template.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Plus sign doesn't bring anything up

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New Here ,
Apr 18, 2024 Apr 18, 2024

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1000004534.png

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New Here ,
Apr 18, 2024 Apr 18, 2024

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It won't let me load photos when I click the plus button when trying to start a project.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Setelah menekan gambar plus tidak ada perubahan

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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I hit the + symbol on a new project to add a photo or anything..and nothing happens.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I can't add anything when I start a new document. Tapping the + icon doesn't pull up the menu to add a background, image, etc. I also can't edit text.

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Explorer ,
Apr 18, 2024 Apr 18, 2024

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I press the + it rotates to an x but nothing happens

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Not able to add text. + button doesn't work 

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Tanda plus pada kontrol rusak

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi folks,

 

Thanks for reporting this issue, and sincere apologies for the inconvenience.

 

The bug is now fixed but you will need to restart the app to ensure the + button functions as expected.

Please give this a try and let us know if you continue to run into issues.

 

Thanks,

Abhi G

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Hi 

@Mahyar

,

 

We're sorry to hear about this issue. Could you please try restarting the device or signing out and signing in again to check if that helps? Please ensure you're using the updated version of the Adobe Express app.

 

Regards,

Tarun

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New Here ,
Apr 21, 2024 Apr 21, 2024

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LATEST

Not only is this new version not easy to use it's also visually cluttered. Just like every other app now just trying to corner you into paying premium. At least the version before this was clean looking.  Very disappointed, I want the old version back.  

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