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[Mobile] Downloads old file

Community Beginner ,
Jul 31, 2024 Jul 31, 2024

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Keeps downloading a previous graphic I made, after changing the logo. Also started to download just a blank white square instead of the graphic designed in the app.
Bug Unresolved
TOPICS
iOS , Performance

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correct answers 1 Correct answer

Adobe Employee , Aug 01, 2024 Aug 01, 2024

Hi,

 

A fix was deployed for this issue. You should no longer encounter bugs like downloaded content missing elements, failure to download or duplicate Express files etc.

 

If you have Express open already in a browser tab, please make sure to reload it to pick up the fix. For mobile, you may want to restart the app (though this is not strictly required)

 

Please let us know if you still run into issues. And sorry for the inconvenience.

 

Abhi G

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83 Comments
Community Beginner ,
Jul 31, 2024 Jul 31, 2024

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App keeps downloading an old file, instead of the new graphic on screen

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New Here ,
Jul 31, 2024 Jul 31, 2024

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wont download complete video

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New Here ,
Jul 31, 2024 Jul 31, 2024

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作成したものをダウンロードして確認すると、 ①色が変わってしまっている ②動く設定をした画像が動かない ③そこにはない画像が出現している せっかく作成しても使い物になりませんでした。

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New Here ,
Jul 31, 2024 Jul 31, 2024

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Tengo mi logo con mi texto creado pero a la hora de descargarlo por mucho que cambie de color solo se me descarga de un color por mucho que lo cambie no se me cambia el color 

 

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New Here ,
Jul 31, 2024 Jul 31, 2024

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I use Adobe Express daily to remove backgrounds and format photos for listings. Today suddenly my projects are downloading blank when I try to save a png or jpg. I've restarted my phone,  logged in and out of the app as well as un-installed and reinstalled the app and it's still doing it. Blank download attached.

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New Here ,
Jul 31, 2024 Jul 31, 2024

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the vedio which i created has an animations and colours but if i share it or download it it appears like that vedio wich i sent with this report please fix this quikly , and thanks

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New Here ,
Jul 31, 2024 Jul 31, 2024

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My last work will not download. It's very frustrating. It stops at 20 percent then errors out on any device that I tried

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New Here ,
Jul 31, 2024 Jul 31, 2024

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This is my first time using Adobe Express. I added captions to a video, translated them to another language, made some type corrections to the translation, and adjusted the point size and positioning of the captions. The video appears perfect in my browser. When I download the video, some of my changes are made, but not all. What could be causing this? 

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New Here ,
Jul 31, 2024 Jul 31, 2024

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I am unable to download a short onto my computer or via the adobe express mobile app

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New Here ,
Jul 31, 2024 Jul 31, 2024

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Hello! The file uploades in the gallery with no changes like it was in the the first version. I wasted 1 hour of my working day … awful.

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New Here ,
Jul 31, 2024 Jul 31, 2024

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I can't download the file, and the only one that I was able to download is not updated. It still has the last picture.I can't download the file, and the only one I could download is not updated. It still has the last picture.

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New Here ,
Jul 31, 2024 Jul 31, 2024

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I'm re-working an older version of a real that I created. Changed out some elements and media but when I save it, only the older version saves??

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New Here ,
Jul 31, 2024 Jul 31, 2024

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All my artworks are downloading blank, tried to delete and redownload app and still not fixed.

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New Here ,
Jul 31, 2024 Jul 31, 2024

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it won't let me download my work and when it does it saves it as a blank page

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New Here ,
Jul 31, 2024 Jul 31, 2024

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Having changed the into and exit slides the video exports with the originals, not reflecting my edits

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New Here ,
Jul 31, 2024 Jul 31, 2024

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Not downloading my content. Downloads original

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New Here ,
Jul 31, 2024 Jul 31, 2024

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VOD story video exporting as previous version. I even made a new version and still saving video file of previous version.

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Community Beginner ,
Jul 31, 2024 Jul 31, 2024

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Editing an existing video. Appears on screen correctly. Old version is what I get when downloading. Have tried refreshing, deleting other pages. Nothing has helped. Happening on the desktop version and the app.

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New Here ,
Jul 31, 2024 Jul 31, 2024

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I edited a file and the new timeline shows but evrytime i download its teh old un edited file. 2 hours wasted on what was supposed to be a 15 min job. Extremely dissapointed

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New Here ,
Jul 31, 2024 Jul 31, 2024

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When i download the file i made, it only comes out as a blank file.

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New Here ,
Jul 31, 2024 Jul 31, 2024

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N'exporte pas les dernières modifications faites sur la vidéo meme si je renomme ou re telecharge

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New Here ,
Jul 31, 2024 Jul 31, 2024

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새로운 파일로 만들면 동영상 다운로드가 안됨

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New Here ,
Jul 31, 2024 Jul 31, 2024

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Hello, I’ve created some business card designs but when I go to download them and save them to my camera roll they just come out blank white. Why is that? How can this be fixed?

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New Here ,
Jul 31, 2024 Jul 31, 2024

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Estoy trata dod e descargar un video que he creado y al descargarlo apareces en blanco sin audio

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New Here ,
Jul 31, 2024 Jul 31, 2024

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So everytime I save my photo just saves a white blank photo

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