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[Mobile] Image quality low

Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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Poor image quality and can’t find any option to improve in settings

Bug Unresolved
TOPICS
Exporting and Sharing , iOS , Mobile Beta

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correct answers 1 Pinned Reply

Adobe Employee , Apr 23, 2024 Apr 23, 2024

Hi @default368587376ztmf9 @default36916833md4vlc @chrisd40039162 

 

I'd like to report this issue to our developers, but I need more information to ensure I understand.

Could you help with these details?

  • What file format are you saving in?
  • What are the dimensions of your project?
  • If you were getting better results before the update, would it be possible to share before and after examples?

 

Thanks for your help on this,
Dave

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12 Comments
New Here ,
Apr 19, 2024 Apr 19, 2024

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Al momento de guardar el archivo baja la calidad de la imagen y las letras

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Sinds de update worden mijn bestanden met hele slechte kwaliteit opgeslagen

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New Here ,
Apr 19, 2024 Apr 19, 2024

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My photos are lowres when I export them out of Adobe Express now that I did the latest update. Never used to look this poor.

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New Here ,
Apr 20, 2024 Apr 20, 2024

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Hello I hope your day is going well. My name is Chad and I have a S22Ultra as my primary device. I have a couple other devices also. But with this recent update when finishing a project and saving to the device. For some reason it's chopping the quality I'm half. File size in half and it's very noticeable. Please fix this if you can. It's a little frustrating because now I have to export as a pdf, re open it and re save it as an image to get the full quality. I did not have to do this before. Attached are 3 screen shots. 2 exports from today. One as jpg and other I had to save as pdf then jpg and other is old original file Feb 10th. Thanks for reading this and hopefully an update can be done so that the full quality can be exported. This is even worse when using an actual photo. It chops the quality down and the images look pretty bad when exporting unless you save as pdf then save that pdf as a jpg. Thanks again for your time. Have a great weekend.

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New Here ,
Apr 22, 2024 Apr 22, 2024

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I’ve noticed since the update of the app that the files saved from the app are losing quality. I was able to compare pics from previous version

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi @default368587376ztmf9 @default36916833md4vlc @chrisd40039162 

 

I'd like to report this issue to our developers, but I need more information to ensure I understand.

Could you help with these details?

  • What file format are you saving in?
  • What are the dimensions of your project?
  • If you were getting better results before the update, would it be possible to share before and after examples?

 

Thanks for your help on this,
Dave

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Explorer ,
Apr 23, 2024 Apr 23, 2024

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After editing image.. file download is very less quality... Plz fix the bug issue..

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hey @T33624173mcf3, Please provide us with more details to investigate this issue.

What export format are you using?

Did you use your own media, or did you use assets available within the app?

What canvas size are you working on?

If you use your own media, what dimensions is it? 

Would it be possible for you to share the downloaded file and the media you used in it?

Best,

Amitej

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New Here ,
Apr 25, 2024 Apr 25, 2024

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When downloading an image (saving to my camera roll) the images end up being very poor quality. I have no use for this app if my content is not crisp.

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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@default36987105369cfj,

 

I've merged your post to this thread.

To get the right help, please provide the requested details pinned in this thread.

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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@default36987105369cfj 

 

Thanks for sharing an example. This image has small dimensions, 519 x 519. You might need to use larger project dimensions if you want higher quality.

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New Here ,
Jun 30, 2024 Jun 30, 2024

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LATEST
When I add text on the image and use AI effects.. that generates very cool textures and colours.. but after exporting (Downloading) the picture in both png and Jpeg .. the text are blurry and pixalated. This is spoiling the output.

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