• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
20

"Internal Server Error" in Animate Characters

Community Beginner ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

Bug Unresolved
TOPICS
Video

Views

3.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 24, 2024 Sep 24, 2024

Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

 

Thanks

Abhi G

Votes

Translate

Translate
65 Comments
New Here ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

Same thing is happening to me, did you find a solution?

Votes

Translate

Translate

Report

Report
New Here ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

Hello, the same problem for me ... i try to use a sound.mp3 and doesnt work .. 
After 2 min to wait this message : Internal Server Error.
And nothing after that .. Please help me 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

Hi, I have the same probleme on Chrome and Explorer

Votes

Translate

Translate

Report

Report
New Here ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

I have the same problem 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

I can't use Animate from characters I either get "INTERNAL_SERVER_ERROR" or it's stuck on "Waiting in the queue"

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

Ao animar personagens, esta aparecendo a mensagem "erro interno" (anexo) depois de um longo tempo com status "na fila" e depois não conclui a operação. Time de suporte, podem nos ajudar com isso? Vi que várias pessoas estão reportando o mesmo erro. Obrigada!

 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

I'm trying to use the Animate Your Voice feature but I keep getting a message that says "Internal Server Error" after I record and the video is being processed. Any ideas why this is happening?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

Hi,

 

Thanks for reporting this issue. We are actively investigating. In the meantime, we have temporarily turned this feature off.

Thanks for your patience.

 

Abhi G

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 17, 2024 Sep 17, 2024

Copy link to clipboard

Copied

Oi, muito obrigada pelo suporte! A função voltou por um período e agora esta dando um outro erro.

beijo__0-1726618177076.png

 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Hi 

I have a difficultues to uploading the vedio.  Please find the attached error messge.

freespirit_1558_1-1726653185559.png

Many Thanks 

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

What do you mean by having turned the feature off? Adobe Express still has this on:

express.jpg

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Hi @Hamid36694956r3x0 

 

The feature was disabled temporarily, but has now been re-enabled. We are are continuing to investigate lingering failures. Are you still experiencing them?

 

Thanks,

Abhi G

 

 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Yes, still experiencing the same failure. I just tried to create a recording and go tthis message: Screenshot 2024-09-18 9.17.01 AM.png

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Got the same issue, i hope they fix it asap please!! 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Hi


Thanks for the reply. Yep, I still keep getting the same error message. ☹

 

server error.jpg

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Captura de tela 2024-09-18 125521.pngI'm having the same problem here

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Any estimated time to get it recovered?

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Estoy Generando videos y el programa no funciona al generar el MP4 

social_video0420_0-1726676862678.jpeg

 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Olha, eu consegui usando a minha voz mesmo, aí eu usei um programa de edição pra usar a voz gerada por IA. De qualquer forma é um pouco mais trabalhoso e espero que resolvam.

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

qual a previsão para que funcione no Animate Characters?

Estou trabalhando em alguns projetos e hoje foi um dia perdido

Votes

Translate

Translate

Report

Report
New Here ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

Yes, still experiencing the same failure.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 18, 2024 Sep 18, 2024

Copy link to clipboard

Copied

For folks who are still running into this issue, I just wanted to note that engineers are continuing their investigation, but I am not aware of an exact ETA. Thanks for your patience.

 

Abhi G

Votes

Translate

Translate

Report

Report
New Here ,
Sep 19, 2024 Sep 19, 2024

Copy link to clipboard

Copied

I am still getting this issue. What's the update on the resolution? If not resolved, then what's the ETA? I guess a company like Adobe can at least give an ETA for a fix.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 19, 2024 Sep 19, 2024

Copy link to clipboard

Copied

@Diwanshu38583064rj8m 

 

I was able to generate one clip but got the error message again when generating a second one. 😞

Votes

Translate

Translate

Report

Report
New Here ,
Sep 19, 2024 Sep 19, 2024

Copy link to clipboard

Copied

Hi , 

I have the same problem 

freespirit_1558_0-1726736561429.png

 

Votes

Translate

Translate

Report

Report