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We're working on your file you will be able to download it soon error in Adobe Express

Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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I am constantly having the same issue. Were you able to fix it? 

Bug Unresolved
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correct answers 2 Correct answers

Adobe Employee , May 07, 2024 May 07, 2024

HI @Noeisbray ,

 

Here are a few other things to test that might help:

 

Hope that helps,

Thank you,

Neelam

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Adobe Employee , May 01, 2024 May 01, 2024

Hi folks,

 

Sorry to hear you are running into this issue. There are a couple of different root causes/variations I've seen of this symptom.

 

  1. In the least severe variation, this symptom is short-lived. Waiting long enough, or reloading the browser tab fixes the issue.
  2. In another varation, an asset you had added failed to upload or is still uploading. There should be a red warning sign / orange icon on that asset on the page. In that case, you can try to re-add that asset (delete and re-add, or
...

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Community Beginner ,
Apr 03, 2024 Apr 03, 2024

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Whenever I upload a video from my computer and edit the video then I get an issue to download the same file. I have screenshot the message I get when that happens.

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Community Beginner ,
Apr 07, 2024 Apr 07, 2024

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I made a simple i layer IG post and it says "we are working on your picture, you can download it soon" - and I never can download it. I have a time crunch so I'm going back to Canva

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New Here ,
Apr 11, 2024 Apr 11, 2024

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"We are working on your file, you'll be able to download soon" Never downloads

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Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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For some reason I can't download my business card design

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New Here ,
Apr 24, 2024 Apr 24, 2024

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cant be download my project due to app error

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New Here ,
Apr 25, 2024 Apr 25, 2024

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Been sitting like this for hours...

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New Here ,
Apr 30, 2024 Apr 30, 2024

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bonjour, j ai le même problème:  "nous travaillons sur votre fichier" 

J'utilise un pc scolaire

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New Here ,
Apr 30, 2024 Apr 30, 2024

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When a video is created, saved and ready to be downloaded - a message 'we are working on your video' pops up - I have left the computer to render for 1.5 hours and it doesn't allow me to download. The video is saved in 'your stuff' but does not open from there when the page is left.

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Explorer ,
Apr 30, 2024 Apr 30, 2024

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Over the last month, more and more often I get this message, that you are working on my file and I will be able to download it soon. I thought it was due to video files (I've been working on quiet a few reels here), but today it was just a collage with text. I am running on Chrome (I do this JUST for Adobe Express as it is not my preferred browser). Any insights on the lag time? It is super messing up my work flow.

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Community Beginner ,
Apr 30, 2024 Apr 30, 2024

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sorry i cant help, also same issue.

 

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Adobe Employee ,
May 01, 2024 May 01, 2024

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Hi folks,

 

Sorry to hear you are running into this issue. There are a couple of different root causes/variations I've seen of this symptom.

 

  1. In the least severe variation, this symptom is short-lived. Waiting long enough, or reloading the browser tab fixes the issue.
  2. In another varation, an asset you had added failed to upload or is still uploading. There should be a red warning sign / orange icon on that asset on the page. In that case, you can try to re-add that asset (delete and re-add, or replace with the same source)
  3. In the most severe (but rare) variation, for some reason, auto-save has stopped working. If you attempt to navigate away or reload the browser tab, you get the "Leaving so soon?" dialog

 

 

Based on my logs, some of you are running into #2. Here are the problematic assets:
@Noeisbray: a video file named something like "pre [...] play..mp4"
@Robin25355378n4v8: videos file named something like "20 [...] 34224.mp4" and "20 [...] 3249.mp4"

Hope this helps identify the assets to re-add.

 

@Jazmin35631482au90@ahmed37086943rqxs: I didn't see similar logs for you. If you are still stuck, please let me know. 

 

Thanks,

Abhi G

 

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Community Beginner ,
May 01, 2024 May 01, 2024

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What if my logo is orange?

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Community Beginner ,
May 01, 2024 May 01, 2024

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and when i unpause its not there anymore. I get the same message as robin tho 

 

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Community Beginner ,
May 01, 2024 May 01, 2024

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Your app has tons of bugs but this one is about the loading screen bug. My video wont pop up. and i keep having to restart my video due to errors on your website like the "We're working on your file you will be able to download it soon" one. pretty much I cant see my video anymore. Even if I was to restart it and re-edit i would get the orange logo on the top left and it prevents me from downloading my video. I really need to do this soon.

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Adobe Employee ,
May 01, 2024 May 01, 2024

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@Noeisbray 

 

Orange icon suggests it's still uploading, but if it's been a long time, I'd consider re-adding. Are these particularly large videos?

 

Thanks

Abhi G

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Explorer ,
May 02, 2024 May 02, 2024

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Thank you Abdi.G  I did have the problem with assets not loading (#2 on your list).  That gives me the red triangle and exclamation point in the corner to alert me.    However, the problem continued with photo assets.  I did reload and have it work, but of course I get that "Leaving so soon" message, which alerts me to the fact that I could lose my changes (#3).  When I have spent a good deal of time on something, this causes me to wait to reload out of fear that I will lose all my progress.  If I run into the #3 problem again, I will let you know.  Thank you!

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Community Beginner ,
May 03, 2024 May 03, 2024

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Yes sir, about an hour worth of footage. the whole idea of the app purpose for me is to make shorter videos. My video is 30gbs and when i readd it i gotta go through the whole uploading process again. 

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Adobe Employee ,
May 07, 2024 May 07, 2024

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HI @Noeisbray ,

 

Here are a few other things to test that might help:

 

Hope that helps,

Thank you,

Neelam

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Community Beginner ,
May 08, 2024 May 08, 2024

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It's always "working on file" but never finishes

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New Here ,
May 08, 2024 May 08, 2024

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My file won't share or download when I try to download it to my files, it's been like this since Monday

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New Here ,
May 09, 2024 May 09, 2024

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It continues to say working on file to download. Its been 2 days and still cant download.

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New Here ,
May 31, 2024 May 31, 2024

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Impossible to create an edited video. Everything on the app or website looks great but when I go to download I get a were working on your file. You'll be able to download soon. No time on when or loading bar just nothing. Hours have gone by still same message. I can't believe I have paid for this at all. I will be searching for another service for editing. Why if I have the app on my computer does my file need to go to adobe to come back to me. SCAM.

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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it shows a message that the app is preparing the file... but I'm waiting for more than 30 minutes... and it doesn´t work. it's the first time I experience this kind of issue. today, somebody is waiting to print the files...

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Fehlermeldung: "Wir arbeiten an deiner Datei. Du kannst Sie bald herunterladen."

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Hello, 

I note this has been an error message for many people however the only answers appear to be "I will send you a DM to fix" from adobe staff so can someone from adobe please appear to do this. 

 

Many thanks, 

 

Tony 

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