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We've encountered a problem. Try refreshing the page or return back to home.

Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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It is beyond understanding why Adobe hasn't fixed it yet. So many users are getting frustrated. Please fix it.

Bug Unresolved
TOPICS
Generative AI , Image Editor , Quick Actions

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34 Comments
New Here ,
Sep 21, 2023 Sep 21, 2023

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I have been receiving the error message in the title for about 2 weeks now trying to access adobe express. I'm using Edge, have tried clearing my cache which logs me out from adobe and allows me to at least access the login page. But after login, I get the same error. I have tried messing around with my IPv4 & IPv6 adresses according to a guide I found from adobe, which only caused me to lose access to internet entirely. My IP adress is obtained automatically, since I've had recent issues where I couldn't access internet becuase my PC didn't have an IP-adress (?). My PC is connected via ethernet.

Furthermore, I cannot reach the "view account" overview when logged in here, or on adobes main website. The page is completely blank. I've tried troubleshooting this to no avail.

What's going on? I've tried with other accounts and I can't reach any of the pages mentioned through any of them.

Every other webpage that I use daily works without any issues whatsoever.

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi @oinopo 

 

Sorry to hear about your difficulties. I'd also test these:

If you continue to face difficulties. I'd suggest contacting and working with our support directly via 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Best,
Dave 




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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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It would help if you could describe the circumstances in which you get the error message, as well as a screenshot.
If it's a bug, then the dev team will be able to look into it.

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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tried incognito, cleared everything, tried 3 browsers (chrome, edge, firefox), still this message (We've encountered a problem. Try refreshing the page or return back to home.)Screenshot 2023-10-05 211846.png

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New Here ,
Oct 08, 2023 Oct 08, 2023

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Same problem!!!

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Adobe Employee ,
Oct 08, 2023 Oct 08, 2023

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Hi @balk634 and @Elina Oleksa 

 

Could you check if you have something like an ad-blocker or strict firewall settings blocking access to required network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

 

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as

Chrome: https://support.digitalsamba.com/knowledge/google-chrome-browser-logs

Windows Edge: https://support.digitalsamba.com/knowledge/microsoft-edge-browser-logs

 

Thanks

Abhi G

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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@Elina Oleksa i have turned off all adblockers. firefly doesnt work either. Here are the logs - https://we.tl/t-9apH9TacMF

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Adobe Employee ,
Oct 09, 2023 Oct 09, 2023

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Hi @balk634 

 

Thanks for sending the logs. They do show that some essential Adobe endpoints are inaccesssible from your device, which would explain what you are seeing.

You've already ruled out ad-blockers. Some other things to check are browser extensions (but that doesn't seen likely since you've tried multiple browsers), firewall settings, and network proxies (set up by your network admin if you are using Express from an organization/university's network).

If you have access to another network, could you try that as a test (this could help rule out some of the above)?

 

Abhi G

 

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New Here ,
Oct 10, 2023 Oct 10, 2023

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I tried restoring my firewall settings to the default settings. And it worked!!!

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Hi, 

 

I have been facing the same issue for past 2-3 weeks now. The mobile version works fine but the windows app and browser access is showing the below error. I have already tried uninstalling and reinstalling app again but it was of no help. 

 

Screenshot 2023-10-16 141752.png

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Thanks for the screenshot: which browser are you using to access Adobe Express?

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Hi,

Using the Adobe Express app for windows and I have also used Chrome browser
to sign in on Web app.

Thank you
Manish Mishra

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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Hi,

 

Any update regarding the issue raised? 

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi @Manish.Mishra.007 

 

Could you check this response: https://community.adobe.com/t5/adobe-express-bugs/we-ve-encountered-a-problem-try-refreshing-the-pag...

 

In particular, firewall settings seems to have played a role in some users' experience (e.g., https://community.adobe.com/t5/adobe-express-bugs/we-ve-encountered-a-problem-try-refreshing-the-pag...) so it might be worth checking that (as a temporary measure).

 

Abhi G

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New Here ,
Oct 28, 2023 Oct 28, 2023

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Thank you bruv, was looking for a solution quite bit of time, your solution with reseting firewall setting worked like a charm.

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Finally it is working now. Hurray! thank you for resolving this. 

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New Here ,
Nov 02, 2023 Nov 02, 2023

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Yeah .... Obviously .... its Working ... ! Thank you so much adobe team & Other Members .. ! Respect from Pakistan

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Community Beginner ,
Nov 19, 2023 Nov 19, 2023

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Hello, the issue has started again. 

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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@Manish.Mishra.007 

 

The logs you posted again point to a network issue. Do you recall what you did to fix the issue the last time?

 

Thanks,

Abhi G

 

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Hi Abhi.G @ ADBE 

Last time it automatically started working, i didn't do any changes to firewall or to the Adobe Express app itslef. Today, I just reset my firewall setting and it started working again. Is there any permanent solution instead of reseting the firewall setting as it requires me to reconfigure the accessibility for other apps and softwares. 

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New Here ,
Dec 03, 2023 Dec 03, 2023

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i facing same problem withadobe express

"We've encountered a problem. Try refreshing the page or return back to home."

i raise complent on this issue but nobody gives satisfide answer.

Screenshot 2023-12-03 181320.png

 plz. give somthing good sollution of this error.

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New Here ,
Dec 03, 2023 Dec 03, 2023

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You a God!

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New Here ,
Dec 03, 2023 Dec 03, 2023

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I got the same issue, I have tried tochange DNS like I see in the help section, tried other browsers, clear cache, private navigation, everything, the mobile version works fine, but on desktop nothing works.

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New Here ,
Dec 03, 2023 Dec 03, 2023

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I just found a solution, just restore your firewall policies to default options.

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