Can't add my Instagram account in Adobe Express schedule

[RedaIzo]

Hello, 

I have tried everything. Switched insta account to business, added insta account in to META Center, my insta account is linked with a Facebook page. All is linked into META business suit. 

I keep getting this. In total, I've spent 1h30min, at least 54 attemps of connection, removing many times the business app integration, i did it, all into this troubleshoot, everything. It's beyond my tech-savvy skills now. I need assistance from the Adobe Team. 

What info can i provide?

 Thank you

R

[Lyn_D]

Hi @RedaIzo,

Thank you for reaching out.

The Page you created on Facebook has to be at least one week old for the scheduler to function.

Can you kindly confirm that the page is at least one week old before you tried connecting?

Thanks,

~Lyn

[RedaIzo]

Hello indeed my instag page, and facebook are 8 years old.

[Lyn_D]

Hi @RedaIzo,

Can you please confirm if you're talking about your Instagram account in general or your Facebook Page?

Thanks,

~Lyn

[RedaIzo]

Hello I don't understand your question, i'm talking about an instagram page. which requires us to convert it to a business acccount, and it was already linked to my facebook page for years as a creator insta page. Should be working ? I'm the only admin and user. of all pages and accounts. 

[Lyn_D]

Hi @RedaIzo,

Kindly have a look at this Video and follow the required steps.

Kindly let us know if this has worked for you.

Many thanks, 

Lyn

[RedaIzo]

The video is wrong and outdated Facebook changed big time since last month. 

[poby72]

I'm having the exact same problem. Tried everything just to use the scheduler to no success.

[Lyn_D]

Hi @poby72 

I'm sorry to hear you're also having difficulties, have a look at this Video and follow the steps this should resolve your issue. 🙂

~Best Lyn

[evan.sante]

I'm having the same issue.   My page was created MORE then a week ago - CES

[evan.sante]

Link to my full post Sorry I forgot to mention that I have a post at the link above 

[Lyn_D]

Hi @poby72 

Kindly let us know if this worked for you🙂

~Best Lyn

[evan.sante]

The video is WRONG after the 20 sec mark... after you click on the page (see first image). There is no righthand column (Image 2)...  When you click on the Manage Button next to the title on the right (Image 3) there isn't anything remotely relevant to what the video says!!

[RedaIzo · Accepted solution]

I fixed it, had to make sure it was truly connected (insta account to facebook page to facebook business (owner of pages) 

Through this link, i had to log back in multiple times : https://business.facebook.com/settings/instagram-account-v2s 

[evan.sante]

Unfortunately this isn't the correct answer for me!! I have FULL access STILL CAN'T CONNECT!!!!!!!!!!!!!!!

[Lyn_D]

Hi @evan.sante,

I've been able to connect to my Instagram fine, following the steps in the  Video .

Could you kindly try and follow the steps from our Helpx Page?

Also if possible could you send us a recording of the steps that you are taking?

Many Thanks,

~Lyn

[evan.sante]

I sent you a direct message with my current settings an the error massage I'M STILL GETTING!!!!!!!

[Lyn_D]

@RedaIzo, Great! Thanks, for sharing.

[Lyn_D]

Hi @evan.sante,

Thank you for sharing the video.

Could you kindly switch your Instagram account to business and retest it?

Many Thanks,

~Lyn

[evan.sante]

For stupid people like me Adobe should do a better job of explaining while Creators and Business are both Business accounts; The Creators Professional Account Does Not Work with scheduler. 

Thanks for your help - CES

[Lyn_D]

Hi @evan.sante,

Have you been able to connect your Instagram account after switching it to business?

Kind regards,

~Lyn

[evan.sante]

Yes Thank you

[Lyn_D]

Hi @evan.sante,

Thank you for confirming this has worked for you.

We're always here to help should you encounter any more issues.

Many thanks,

~Lyn 🙂

[Johandi267466705vsw]

Hi, I am having the exact same problem.

[evan.sante]

Read my post above starting with "For stupid people like me..." and the post above it. That worked for me hopefully it’ll help you - CES