Troubleshooting: Previous Projects not opening in Creative Cloud Express

[Kevin-Monahan]

Troubleshooting: Previous Projects not opening in Creative Cloud Express

In troubleshooting this issue, users have found that previous projects to load after clearing browser cache and then logging in using a new "Incognito," (Chrome), "Private" (Safari) or similar window. Projects should be available normally afterward.

Other users have reported success by logging into the mobile app, and then logging back into the browser version using a new "Icognito" or "Private" browser window.            

Please try these techniques in troubleshooting this issue. 

Thanks,
Kevin

[Arooj33121756gvgu]

Hi, 

I have lost all my recent files working in Adobe Express. They are not under recent or your stuff and I have tried refreshing and trying private mode. Please help. 

[Otto33740459gjpt]

tried all of these still not loading

[Abhi.G @ ADBE]

@Otto33740459gjpt 

This is a really old post. Please check more recent posts relevant to the new version of Adobe Express: https://community.adobe.com/t5/adobe-express-discussions/old-express-files-gone/m-p/14016699#M10937

Abhi G