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17

P: Can not see mouse using gen fill (Surface Pro)

Community Beginner ,
Aug 26, 2023 Aug 26, 2023

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I can not navigate when using gen fill because when i place mouse over image, the mouse dissapears.  This has been happening for a long time now and can not find a fix.

Bug Fixed
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correct answers 2 Pinned Replies

Adobe Employee , Nov 14, 2023 Nov 14, 2023

Can one of you experiencing this issue, please visit this site (with the mouse active) and post a screenshot of the results? https://patrickhlauke.github.io/touch/pointer-hover-any-pointer-any-hover/

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Adobe Employee , Dec 12, 2023 Dec 12, 2023

This issue has been fixed. Please let us know if you're still running into any issues. You may need to perform a hard refresh on your browser to see the changes. Ctrl(Cmd) + Shift + R

Status Fixed

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16 Comments
New Here ,
Sep 10, 2023 Sep 10, 2023

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Still having this issue also.  Using a Surface pro on chrome browser (most current version)

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Wanted to updat that I have discovered I can use all the features in Express with no issue like gen fill, etc.  So it seems it is strictly an issue for me with Firefly.

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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Per users report this issue is kept on persisting 

They are using windows 11 home 22621.2361 64 on the Chrom browser Version 117.0.5938.150 (Official Build) (64-bit)

Is there a info of wheather this will be resolved any soon?

 

Thanks

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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@KatarinaJoJovanovic We haven't seen many reports of this recently. Are you having this issue as well? 

Can you both share what troubleshooting steps you've tried to fix this? As well as what device/browser version (if you haven't already). Can you share a video of the issue to? Thank you!

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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Hey, @CMass thanks for a brief replay. We are not using the same system update. I am on win.10 Pro and its working at my end. I was just including the details of the concerned user, while trying to help them out. 

 I will notify them in case they miss the replay

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Thanks for reply.  I am using MS Edge Version 117.0.2045.60 (Official build) (64-bit) and I also tried Chrome Version 117.0.5938.150 (Official Build) (64-bit).  I have done following to try to fix: cleared browser cache, hard reset of browsers and rebooting laptop.  I attached my system info and providing link to a video of my screen since a screenshot can not really be done to prove my pointer disapeers.  I moved the mouse in the video to show it disapeered once i moved to image area of screen then it reapeered when moved to a button. Adobe Firefly and 14 more pages - Doogz - Microsoft​ Edge (gyazo.com)system.png

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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See what you got right; there is a missing cursor. @Douglas31189292my7z Thank you for the video! @KatarinaJoJovanovic  Thank you both for the information. This is super helpful. I'm going to add this to a ticket. Stay tuned!  I've also included a cat gif as a thank you. For you help! 

 

ondrejbrousil-cat.gif

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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If you're seeing this issue as well, please share what device & browser you're using. 

Status Investigating

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

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Just checking in to see if any findings were made in investigating the issue.

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New Here ,
Nov 13, 2023 Nov 13, 2023

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still doesnt work for me. I have a surface pro

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New Here ,
Nov 13, 2023 Nov 13, 2023

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same here. Surface pro on chrome.

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New Here ,
Nov 13, 2023 Nov 13, 2023

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I am using a microsoft surface pro with chrome. This issue seems to have been reported by other users with no fix yet. Is there one in the works?

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Adobe Employee ,
Nov 14, 2023 Nov 14, 2023

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Can one of you experiencing this issue, please visit this site (with the mouse active) and post a screenshot of the results? https://patrickhlauke.github.io/touch/pointer-hover-any-pointer-any-hover/

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New Here ,
Nov 15, 2023 Nov 15, 2023

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In firefly, when I load an image to the generative fill tool, I cannot see my cursor on the page to know where to put the indication to add or remove elements. 

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Adobe Employee ,
Dec 01, 2023 Dec 01, 2023

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@Douglas31189292my7z @H.Hall @KatarinaJoJovanovic @Steve33636093bf30 Please see this comment and share your experience. Please tag me or @CoreyDotCom 

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Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

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LATEST

This issue has been fixed. Please let us know if you're still running into any issues. You may need to perform a hard refresh on your browser to see the changes. Ctrl(Cmd) + Shift + R

Status Fixed

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