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P: Genfill missing download

Community Expert ,
Oct 15, 2023 Oct 15, 2023

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A few users now are reported missing a download button to generative fill on web.

Instead what they see is 'edit in express' (see attachment).

 

 

Bug Fixed
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Desktop , Mobile

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correct answers 1 Pinned Reply

Adobe Employee , Nov 08, 2023 Nov 08, 2023

Please let us know if you're still running into any issues. You may need to perform a hard refresh on your browser to see the changes. Ctrl(Cmd) + Shift + R

Status Fixed

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19 Comments
Adobe Employee ,
Oct 15, 2023 Oct 15, 2023

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@KatarinaJoJovanovic  I've seen a couple. Do you know what device or browser they are using? Need more details. 

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New Here ,
Oct 17, 2023 Oct 17, 2023

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In generative fill there is no download option to save your works please solve issue fast

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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I'm having this exact same issue, using a Samsung Galaxy Tab S8, and the browser I'm using is Microsoft edge.

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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@Brickflair32368104ixfx Does it work in any other browser? or Device? 

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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I tried using Google Chrome on the same device and also tried on my Samsung s22 and am still having the same problem

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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@Brickflair32368104ixfx Thank you for the update. Can you share the exact version of Chrome? 

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Hi @CMass,

 

I'm not sure if this is a potential solution.

 

"Thank you for flagging this. If you expand your browser to be larger, you will see the remainder of the dialog box and a blue "Continue" button. You can also try reducing the zoom on your browser. I will flag this for our team to improve. Thank you"

 

Quoting this thread: https://community.adobe.com/t5/adobe-firefly-bugs/i-cannot-able-to-download-my-photos-from-adobe-fir...

 

hth

mj

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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@mj that is a good call, but based on the image that @KatarinaJoJovanovic shared, this might be different. @Brickflair32368104ixfx if you long press on the image do you get the option to save? 

 

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Community Beginner ,
Oct 20, 2023 Oct 20, 2023

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I'm using what ever the latest version on mobile is. Not sure of the exact version number. Long pressing on the image doesn't have the option to save the image either 

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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Thnx @CMass ,

 

Valid point tx.

 

Happy making!

mj

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Adobe Employee ,
Nov 08, 2023 Nov 08, 2023

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Please let us know if you're still running into any issues. You may need to perform a hard refresh on your browser to see the changes. Ctrl(Cmd) + Shift + R

Status Fixed

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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🙏

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Community Beginner ,
Nov 18, 2023 Nov 18, 2023

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Still having issues but I have found if device is in landscape mode then the download button shows up, but only when device is landscape

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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@Brickflair32368104ixfx Can you share the device and browser version you're using? Please also share a screenshot of broth instances of when you can and can't see the download. 

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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Using Microsoft edge version 119.0.2151.78 on Samsung galaxy tab s8.Screenshot_20231123_034147_Edge.jpgScreenshot_20231123_034155_Edge.jpg

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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@Brickflair32368104ixfx Thank you for sharing this information and screenshots. Did this happen with this version of Edge? Does it work in Safari? 

I've shared the details for Edge with the team. If it works in Safari, please use Safari for now as a workaround. Quickly, can you click on the Share button and see if the download button is there? 

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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No not just this version of Edge, it's been happening since October and Edge has had a number of updates since then, I have even tried on the Edge Dev app and still the same thing, doing the same thing in Google Chrome. Clicking the share button does not give an option to save or download anything. I will try safari and let you know the results 

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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Safari is not an android app and isn't supported for my devices, it's not on the Google Play store 

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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@Brickflair32368104ixfx Does this work on any other device? 

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