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Why Im getting this user guidelines violation message?

New Here ,
Jan 15, 2024 Jan 15, 2024

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I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason. 

janee_0-1706015229092.jpeg

 

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correct answers 1 Correct answer

Adobe Employee , Feb 20, 2024 Feb 20, 2024

Please reach out to our chat support using this link: https://helpx.adobe.com/support.html

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New Here ,
Jun 02, 2024 Jun 02, 2024

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Help I didnt do anything why my accout got restricted please reply ASAP

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Community Expert ,
Jun 02, 2024 Jun 02, 2024

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Hello @Jeks37188968ae0j,

Thank you for your message. I am sorry you are having this problem. 

You will need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen  

Type "agent"

 

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

 

You can also send a post through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs here from people claiming to be Adobe employees—they are likely to be scammers.


Thanks,
    droopy

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I do not believe that I have violated any terms of use as I have checked. 

https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

https://helpx.adobe.com/genuine/faq.html

https://www.adobe.com/legal/licenses-terms/adobe-cc-beta-gen-ai-additional-terms.html

 

Can the Community Team reinstate my access? 

Is there a better way to reach out to the community team?

 

Thanks

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Explorer ,
Mar 14, 2024 Mar 14, 2024

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Hey morna-simpson!

 

If your account is blocked, you must contact Adobe. https://www.adobe.com/about-adobe/contact.html

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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There doesn't seem to be a support option if you are not a business. I am an individual creating images in Adobe as a hobby (currently a 7 day free version) - which, I may turn into a business by posting them on Adobe Stock (I have just got an Adobe Stock account). 

So I if I do set up as a business I am most likely to be a sole trader/ freelancer. 

The contact pages also redirect to a UK page which is not helpful. But whether you go to the UK page or the USA page it ultimately just redirects you back here. 

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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What did I do

Ruth

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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No idea. Support just redirects you to this page. I am assuming it is a bug. 

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Explorer ,
Mar 14, 2024 Mar 14, 2024

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You can always contact support, whether you are an entrepreneur or a user. Simply go to the Adobe website for your country and click on the blue speech bubble at the bottom right. Then you first talk to a bot until you tell it that you want to talk to an employee. If you are a stock contributor you need to contact the following support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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Check your firewall settings/Window Defender and make sure you have Adobe Firefly listed and allowed.

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New Here ,
Jun 14, 2024 Jun 14, 2024

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I don't miss use 

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New Here ,
Jan 24, 2024 Jan 24, 2024

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You no longer have access to Firefly due to violation of our User Guidelines.

Screenshot_20240125-023838.jpg

Faisal Hossain

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Please reach out to the Adobe Support team here: https://helpx.adobe.com/support.html

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New Here ,
Jan 13, 2024 Jan 13, 2024

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FeralldyAndr34782360bvlo_0-1705210957592.png

 

All my adobe firefly accounts got a warning notification on the homepage at the top with the sentence: "You no longer have access to Firefly because you violated our User Guidelines. Visit our FAQ page to learn more."

 

Even though I didn't do anything wrong, is this a bug?

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Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Please contact the support team by clicking on the three dots on this page to initiate a chat: https://adobe.ly/3vNE7wj

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New Here ,
Jan 26, 2024 Jan 26, 2024

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yes, same with me, my others account get this messege, why adobe like this?

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New Here ,
Feb 01, 2024 Feb 01, 2024

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I have the same problem. I went to the link but the boot does not take me to the solution. Had someone fixed it?

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New Here ,
Feb 19, 2024 Feb 19, 2024

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Has anyone got it fixed because I'm experiencing the same issue

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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As cmass mentioned above, please contact customer support using the URL she included.

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New Here ,
Jan 13, 2024 Jan 13, 2024

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Why this is showing that you have no longer access of firefly and ever showing violation of guidelines, i really don't know what kind of violation i did pls help and fix this.. 

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Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Please contact the support team by clicking on the three dots on this page to initiate a chat: https://adobe.ly/48B7X5H

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New Here ,
Apr 27, 2024 Apr 27, 2024

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I'm no longer available to use firefly. Firefly says you violated our rules.  But i haven’t done anything worng.please unlock my account

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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I am sorry you are experiencing this problem.

 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

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New Here ,
Jun 26, 2024 Jun 26, 2024

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I am getting a message of ou no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more. in adobe firefly website, although i havent used firefly from long time. what should i do. how will i use this ? please help.

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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Hello @Prasanjit30373359aycm,

Thank you for your message. I am sorry you are having this problem. 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

 

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

 

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

 

You can also send a message through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.



Thanks,
    droopy

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New Here ,
Jun 27, 2024 Jun 27, 2024

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I'm receiving a notification that says, 'You no longer have access to Firefly due to violation of our User Guidelines.' I don't believe I've violated any guidelines. Could you please let me know what specific violation led to this and how I can regain access? This website is very important for my work, and I would like to resolve this issue as soon as possible.

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