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All Adobe Fonts suddenly missing! [Feb 2022]

Explorer ,
Feb 23, 2022 Feb 23, 2022

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Hoping someone can help . . . I have a full Creative Cloud subscription and, all of a sudden, it appears that all my synced Adobe fonts are "missing." I've tried accessing both previously used and newly installed fonts, to no avail. I followed the troubleshooting instructions in this post, including:

  • Temporarily deactivating, and then reactiviting, all Adobe fonts
  • Signing out of Creative Cloud (and all apps) and then signing back in
  • Shutting down my whole computer and restarting

 

At this point, when I go into the Creative Cloud Desktop, to the "Manage Fonts" section, NO fonts are showing (see screenshot). I do have access to my CC Libraries, so that aspect of CC is syncing, but the Typekit/Adobe fonts seem to have entirely disappeared.

 

I'm at a loss and up against some big deadlines. Can anyone help???

 

janee_0-1705580149486.png

 

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correct answers 1 Correct answer

Community Expert , Feb 23, 2022 Feb 23, 2022

Adobe Fonts is down now.

You can monitor progress on this issue here:

https://status.adobe.com/products/2948

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Explorer ,
Feb 23, 2022 Feb 23, 2022

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One additional note: When I go to fonts.adobe.com it shows that my fonts are activated, as in this screenshot, with the font Freight Text Pro:

Screen Shot 2022-02-23 at 4.06.10 PM.png

But again, when I go into the Creative Cloud desktop, under "Manage Fonts," it shows no fonts at all (and they cannot be accessed from within the various Adobe programs):

Screen Shot 2022-02-23 at 3.41.31 PM.png

And for those more technical than I am, I also followed the steps in this video to access the file location on my computer, but all enclosed folders, including this ".r" folder referenced in the video, are completely empty:

Screen Shot 2022-02-23 at 4.16.01 PM.png

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Community Beginner ,
Feb 23, 2022 Feb 23, 2022

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I have the same issue! Do you have an enterprise account? Cuz i do with work and im having the same isssue

i called customer service and they said that their "fonts are under maintenence" soooo it MAY be back by tomorrow. 

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Explorer ,
Feb 23, 2022 Feb 23, 2022

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Kristina5ECA - I'm chatting with a not-terribly-helpful Adobe support person right now who says that this is a known issue, not unique to me, and that the Adobe folks are working on it right now. He told me to check back in after 24-48 hours (which, unfortunately, is after my work deadlines will have passed)!

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Community Beginner ,
Feb 23, 2022 Feb 23, 2022

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Thank you for the response! This is very extremely unfortunate for all of us creatives with deadlines... 

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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Adobe Fonts is down now.

You can monitor progress on this issue here:

https://status.adobe.com/products/2948

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Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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Did you find a fix for this? I am currently having this issue

 

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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quote

Did you find a fix for this? I am currently having this issue

By @Sam Stoof

 

Instead of adding a reply to an old post, Sam, you might want to create a new post and clarify your issue.

 

Jane

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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@Sam Stoof 

 

did you check the status link?

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