Fonts takes too long time to get installed

Explorer ,
Mar 16, 2019 Mar 16, 2019

Copy link to clipboard

Copied

Hi!! Adobe fonts are taking too long time to be installed! I guess this is an old issue, I used to have this same problem when this service was called as "Type Kit". I can see the problem continues, unfortunelly. My internet connection is Ok.

Views

25.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 25, 2021 Mar 25, 2021
Hi everyone – The Fonts team hears your frustration. While my reassurances aren't as valuable as offering a solution, please know we are actively working on determining the cause and treating this issue with top priority. At this time, the best way to help the Adobe Fonts team fix activation issues is by posting your recent CoreSync logs from around the time you experience the delay, and let us know whether you are activating fonts in Creative Cloud Desktop or directly from the Adobe F...

Likes

Translate

Translate
New Here ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Its October 2021. 

And this font installation still takes forever.

What kind of joke is this! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

This is why I use a separate font manager.
Adobe's 'cloud' services [inappropriate language removed by moderator].
Actually, Adobe [inappropriate language removed by moderator] in general, now I think about it.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 19, 2021 Nov 19, 2021

Copy link to clipboard

Copied

November 2021

The promlem is still here........

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Two years later and still not fixed.  I don't understand how I can keep paying for it, and getting horrible service.  Is there anything legally that can be done?  I feel like this is a lemon law kind of thing.  Come on Adobe, it's a subscription.  Otherwise, return to selling the version, downloand and install and be done.  No constant upgrades or anything.  I needed a font fast, on the fly.  Instead I went to fonts.com, had to pay for it, just to get it instantly.  May I send you my bill for reimbursement?

 

Does Quark perform this poorly?  Sheesh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 26, 2021 Nov 26, 2021

Copy link to clipboard

Copied

The way I have solved this is to click the info button on the font within the program, this takes you to the font page on the internet, if you click the activated font button to deactivate and then reactivate it usually fixes the issue within seconds. Haven't had an issue otherwise, little bit annoying but prevents long delays waiting for the font. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 09, 2021 Dec 09, 2021

Copy link to clipboard

Copied

it is december 2021 and this problem still persist... let´s see if we can push it to 2022 (seriously shall i ask for a refund?)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2021 Dec 11, 2021

Copy link to clipboard

Copied

Community guidelines ask that we be kind and respectful, however it is difficult due to the ongoing issues and disruptions that the Adobe suite has.  Fonts should not be one of them. This IS a very expensive product and at the very least, fonts should not cause so many issues for the users.  Fix this problem. (Oh, and Figma is killing it!)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

February 2022, I have to say the fact that this is still and issue after 3 years is quite disappointing. I am still waiting for a font to instal after an hour I started the process and I'm really angry by now. Please fix this issue! You create huge updates all the time and no one bothers to solve an issue that has been present since forever? This is a paid subscription it's not something we use for free and issues like that should be addressed timely by the team. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2022 Feb 09, 2022

Copy link to clipboard

Copied

2022 and this is still an issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 15, 2022 Feb 15, 2022

Copy link to clipboard

Copied

Adobe

 

GET IT TOGETHER

 

This has been an ongoing issue since the inception of your "font manager".  We already have to deal with your shotty updates.  Why do you make it even more miserable by adding insult to injury?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 15, 2022 Feb 15, 2022

Copy link to clipboard

Copied

Sitting here on my iPad typing this response waiting for ONE font to activate.  This is beyond ridiculous now.  Adobe FAIL.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 16, 2022 Feb 16, 2022

Copy link to clipboard

Copied

Toggle the font family on and off from the fonts tab within the desktop app.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 17, 2022 Feb 17, 2022

Copy link to clipboard

Copied

So, I was told to post my issue to this forum but from what I can see it's a three-year-old problem. I have the same issue everyone has, fonts in a never-ending activation loop. I could post my latest Indesign and Creative Cloud versions but does that really matter? It's incredibly hard not to be cynical towards Adobe. 

 

Screen Shot 2022-02-17 at 8.55.54 AM.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 18, 2022 Feb 18, 2022

Copy link to clipboard

Copied

So here's one result from Adobe's inability to resolve this issue: I've got a client that needs a redesign and I can't, in good conscience, use any fonts from Adobe. I won't put my client in a situation where they can't create press-ready PDFs because a font they need won't activate.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 21, 2022 Feb 21, 2022

Copy link to clipboard

Copied

It's Feb 2022 and the issue isn't resolved yet!

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 23, 2022 Feb 23, 2022

Copy link to clipboard

Copied

Today, I am unable to active ANY of my Adobe fonts.  The browser site of Adobe fonts shows my fonts as active, but my Creative Cloud app only shows the empty state of "Get started with Adobe Fonts." Funny thing is, as I DEACTIVATE fonts, they show up in my "Previously active" folder in real time. But there's no way for me to turn on fonts anymore. This is super frustrating.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 10, 2022 Mar 10, 2022

Copy link to clipboard

Copied

Hello, 2022 and im still having these issues to the point I have to go on free font websites to find the font im tring to use to speed up the design process. Its unfortunate that i have to do this even though the fonts are right there for me to "use". I understand time contraints and higher priorities for the techs and devs, But after a few years its still happening?? Its a small problem that has YOUR clients frustrated. I hope tht this is something that get fixed in future but as you can see, thats the "Suite" deal we got.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 16, 2022 Mar 16, 2022

Copy link to clipboard

Copied

I've been using Adobe Fonts for years with no problem and then today fonts I had activated weren't activating. Trouble-shooting, I realized that my Creative Cloud app (Mac OS) was not open and usually is. I opened that up. The font I needed was indicated as activated, but was not loading. I deactivated it and reactivated it and then it popped right up and was available.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

Hello, 

 

It is 3 years later and the fonts still take forever to activate. I am experiencing this issue myself, and have for some time across multiple devices.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 14, 2022 Apr 14, 2022

Copy link to clipboard

Copied

I don't understand how in the world this issue hasn't been resolved in 3 years. This is ridiculous. Today I opened a document that from our designer that I needed to make a few edits to in advance of a meeting where I was supposed to be presenting it... neverending reactivation loop. Tried to activate the font 3 times, and experienced several minutes of delay each time before the font simply refused to activate. I pay for the complete Creative Cloud suite every month -- have done for many years, and frankly given the state of a lot of the software within it I use, I am serioulsly thinking of jumping ship for other options. Get it together, Adobe!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 14, 2022 Apr 14, 2022

Copy link to clipboard

Copied

Additionally, how the heck has this been marked as 'Solved', given the 'solution' provided?! This is infuriating.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Troubleshooting
Feedback & Suggestions
Fonts Licensing