Fonts takes too long time to get installed

[Dautim Cartoons]

Hi!! Adobe fonts are taking too long time to be installed! I guess this is an old issue, I used to have this same problem when this service was called as "Type Kit". I can see the problem continues, unfortunelly. My internet connection is Ok.

[Dautim Cartoons]

Hi everyone – The Fonts team hears your frustration. While my reassurances aren't as valuable as offering a solution, please know we are actively working on determining the cause and treating this issue with top priority.

At this time, the best way to help the Adobe Fonts team fix activation issues is by posting your recent CoreSync logs from around the time you experience the delay, and let us know whether you are activating fonts in Creative Cloud Desktop or directly from the Adobe F

[funster1]

Just thought I'd post here to kill a bit of time while I wait for a font to activate.  #pathetically-slow

[Abambo]

Look at @Molly Doane's answer and do as requested. This will help Adobe to understand, what goes on. It works (mostly) for me, so it's not a problem that concerns everybody. Those problems are the most difficult to solve, believe me.

[richarda34785089]

I had this same issue. A solution I have found which usually works is to first ensure you are logged into Adobe Fonts in your browser, then open the document if on auto-activate, or manually activate the missing typefaces if not. As long as I'm logged in to fonts.adobe.com in the browser, the activation process in the application runs fine, taking a few seconds.
My theory - from Creative Cloud, when you browse more fonts, it opens fonts.adobe.com in the browser, but I often find I'm asked to login again each session - it doesn't stay logged in. I therefore suspect the issue is related to Adobe Fonts login status being somewhat independent of being logged into the main Creative Cloud app. The activation system in the application (ie inDesign) then hangs when trying to activate as a result of this.   

[EMPCREATE]

I’ve always had adobe fonts open in my browser and it still gets hung up while fonts are loading in the background tasks.

I’ve found that if I quit InDesign and open it back up it clears the font loading activity and the file will open with no font issues.

[defaultsgv1t62p3lya · Accepted solution]

A solution that I found that works for me was to turn off/on Adobe Fonts and restart InDesign. Found here: https://helpx.adobe.com/fonts/kb/troubleshoot-adding-fonts.html#:~:text=5.%20Toggle%20the%20Adobe%20...

[Raul235723090lst]

Here we are in 2024 and it is still slow. Adobe you say you are working on it, but its going on 3 years based on Molly Doane's response. I am using illustrator CC on a macbook pro. My internet connection is great, wish I could say the same about the rest.

[Tarun Saini]

Hi 

@Raul235723090lst

,

We're sorry to hear about this. Could you please elaborate more on the issue you're seeing? Which Adobe app you're using? When exactly does it get slow? Do you receive any error messages?

We're here to help, just need some info.

Regards,

Tarun

[amyh52401280]

I'm still experiencing this problem in 2024...

[Tarun Saini]

Hi @amyh52401280,

Thanks for your patience. Could you please provide the information Molly asked for, such as whether you are activating fonts in Creative Cloud Desktop or directly from Adobe F?

You can generate the log files with us via this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once you have the logs, please share them with us via the cloud storage link so that we can download them and investigate further.

Regards,

Tarun

[directorfleming]

For me, it's through Creative Cloud Desktop, but neither works. Also, sometimes the font will say it's installed and active but not be resolvable in Premiere Pro - which requires resetting the cache or whatever the second tic-box option is when you hold down Alt while launching.

[cream__soda]

2024 and this problem hasn't been fixed... honestly, what are you doing Adobe?

[Amon Allday]

So i understand it right that you take this issue with top priority in 2019? Thats now 6 years ago and the problem is still there???
This is crazy... i lost so many hours while waiting for Adobe Fonts to get loaded. 

[Tarun Saini]

Hi 

@Amon Allday

,

Thanks for reaching out! Can you share the log files with us via this link: https://adobe.ly/4glw4sr. Once you have the logs, please share them with us via the cloud storage link so that we can download them and investigate further.

Regards,

Tarun

[Amon Allday]

Hi Tarun, i uploaded the log files with the help of your link.
Today was the third or fourth time i started Creative Cloud Desktop and Adobe Fonts were deactivated.
And again I had to wait 15-20 min before everything was loaded again and i can start to work.
This is really crazy... time is money guys.

[Tarun Saini]

Hi 

@Amon Allday

,

Thanks for your response. We're sorry for the delay. Could you please upload the logs to a cloud storage link and share them with us so we can download them? I am checking with our product team. I'll keep you posted if I hear anything from them or if we need some info from you.

Also, please let us know if you have any updates on this.

Regards,

Tarun

[srđanv67600752]

Any update on this? Ima waiting for the font to be activated for over 30 min?

[Tarun Saini]

Hi @srđanv67600752,

Welcome to the community! Please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

If that doesn't help, could you please upload the logs to a cloud storage link and share them with us so we can download them? I am checking with our product team. I'll keep you posted if I hear anything from them or if we need some info from you.

Regards,

Tarun

[defaultsgv1t62p3lya]

One "workaround" I've found is, if you go to quit InDesign, but then cancel when asked to save your work (don't actually quit the program), that will force the background task of font activation to finally complete.

[Musidorus Arcadia]

Great - that works!!!!

[EMPCREATE]

Yes, works for me as well after I try to create a pdf then cancel the quitting of InDesign.

[alignedintuition]

Just posting here, 4 years later, to say that I'm still experiencing this issue. I've clicked activate on the fonts and then they just hang. I also closed Adobe Illustrator and reopened the program, tried to activate again, and it just hangs. I've given it a solid 5-10 minutes. This is an unresolved bug on part of Adobe and it is soooooo annoying!

Why isn't this fixed?