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Adobe Media Encoder Software encoding

Explorer ,
Dec 12, 2018 Dec 12, 2018

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Untitled-1.pngHello,

I have next question.

I export from Premiere where I have an option hardware acceleration cheked when exporting, but, when I encoding in AME, there write "software encoding".

Why AME doesnt use hardware acceleration if I have that posibilities.

Btw, I have I7 4770 K CPU and GPU GTX 660

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correct answers 1 Correct answer

Adobe Employee , Dec 12, 2018 Dec 12, 2018
Before starting encoding, can you open the Export Settings dialog of the job from AME and make sure "Hardware Encoding" is selected under the Video tab > "Performance"?

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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Before starting encoding, can you open the Export Settings dialog of the job from AME and make sure "Hardware Encoding" is selected under the Video tab > "Performance"?

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Explorer ,
Dec 12, 2018 Dec 12, 2018

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Untitled-1.pngYes, I enable that option already.

Thanks

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Explorer ,
Dec 12, 2018 Dec 12, 2018

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You're right.

In AME its not activated

How to enable this ?

premiere have this option in export settings "hardware acceleration"

Untitled-1.png

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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This option utilizes Intel CPU acceleration.  Some CPUs are supported, while others are not.  Not sure why you see this option is enabled in Premiere, but not in AME.  Are you checking this option in Premiere and AME on the same machine?

And are both Premiere and AME the same version?  Currently, the latest version is 13.0.2.

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Explorer ,
Dec 13, 2018 Dec 13, 2018

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Yes, its the same machine. i'll chek now version of Premiere and AME.

The CPU is ond the list of supported for hardware acceleration i7 4777K.

Premiere is 13.0.1

AME is 13.0

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Explorer ,
Dec 13, 2018 Dec 13, 2018

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In premiere I have that options for faster exporting. This is Premiere export settings.

But, when I try thru AME that options doesnt exist.Untitled-1.png

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Community Beginner ,
Dec 12, 2018 Dec 12, 2018

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change the video

standards and select this !!

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Explorer ,
Dec 13, 2018 Dec 13, 2018

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How do you mean to change the video ?

And what I need to select ?

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Adobe Employee ,
Dec 13, 2018 Dec 13, 2018

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Since you are using older version of AME than Premiere (13.0 vs 13.0.1), there could be some changes in this area that AME doesn't have, but Premiere does.  You may want to update to the latest.  The latest version of AME and Premiere is 13.0.2.

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Explorer ,
Dec 13, 2018 Dec 13, 2018

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Thank you.

I'll try

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Explorer ,
Dec 14, 2018 Dec 14, 2018

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I update Premiere and AME to the last versionn, but the problem still exist .

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New Here ,
Dec 15, 2018 Dec 15, 2018

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I have the same problem. Nvidia GT 1030

When creating new project. hardware acceleration is selected, but when exporting, only software

I believe the problem is video memory. I have 2 gb. premiere needs min. 4 gb

The gpusniffer detects my GPU as supported, but memory size prevent it from using hardware acceleration

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Community Beginner ,
Dec 15, 2018 Dec 15, 2018

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For me to run it with Hardware Encodings it was like this:
1. Premiere Pro > Project Settings > GPU Acceleration
2. Premiere Pro > CTRL+M > Export settings > Encoding > Hardware Encoding
3. Encoder > GPU Acceleration

And of course the latest drivers for all Intel Graphics and Nvidia.
But olebrumf56526800 is right. According to the Adobe blog, 2019 Video Apps need to have 4GB Graphics Cards (I do not know why, because the memory load on the card never jumps above one and a half GB)https://theblog.adobe.com/important-information-on-gpu-acceleration-with-cuda-and-apple-metal/

Link to blog: Important Information on GPU and GPU Driver Requirements | Adobe Blog

Link do Intel GPU drivers: Download Legacy Intel® Graphics Driver for Windows® 10

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Explorer ,
Dec 15, 2018 Dec 15, 2018

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So,

The problem is with CC2019 because my GPU have only 2 GB of GDDR5 memory (GTX 660)

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Community Beginner ,
Dec 15, 2018 Dec 15, 2018

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LATEST

Hard to say. There are so many bugs in CC2019. I will check it out tomorrow in my office. All PC are encoding right now and I have only Core i7 (without Quick Sync Video support) stations with Graphics Cards less than 2GB RAM available, so the test would be unreliable.

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