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Ae and AME not rendering

New Here ,
Feb 06, 2020 Feb 06, 2020

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Hi,

After Effects and Adobe Media Encoder aren't rendering. I usually "Queue in AME" but when I do that it says "Connecting to project" forever and never does anything. And if I try to hit stop or pause it crashes. So then I tried rendering in AE and when I did that it came out a black screen and said error. I've tried reinstalling AME, pressing shift while opening it, I even left for like 2 hours while it said "Connecting to project" and when I came back it hadn't gone anywhere. Then I went and tried to render an old project I rendered a while ago already and it wouldn't even do that.

Please help me I'm loosing my patience as this has been going on for a few weeks and I'm unable to render out anything.

 

Thanks, Chloe

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Adobe Employee ,
Feb 07, 2020 Feb 07, 2020

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Hi Chloe,

We're sorry for the experience. Our product team is aware of this issue and they are investigating the issue. Check out this article to know more: https://community.adobe.com/t5/after-effects/faq-what-should-i-do-when-after-effects-compositions-do...

We're here to help.

Thanks,

Shivangi

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