We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I need to use CC 2014 because I'm running that version of AE. When I look at the 'previous versions' in the CC app, it only offers CC 2017 and CC. How can I get CC 2014?
Copy link to clipboard
The corresponding version of Media Encode should have installed with After Effects. Have you double-checked that it isn't already there?
If you are attempting to queue to AME from AE and you get a message that AME is missing, you may need to uninstall After Effects and then reinstall it to get both AE and AME.
It's only recently that AME is available as a stand alone download. I can't remember it if was 2014 or 2015 when that happened.
One way to get an older version of AE to work with a newer AME is to drag and drop the AEP file into the Queue tab of Media Encoder. You should get a dialog box that allows you to select which Comp that you want to use.
Another workaround is to render Best Settings/Lossless from AE and then drag and drop that file in the AME Queue tab.
Of course, as you already know, you ideally want AME CC2014.
Please, remove this "correct answer", I have been using After Effects 2014 for sometime now. I also had Media Encoder and they worked very well together. However, since the last update of Creative Cloud, they were both removed. I could put back the AE 2014, but the media encoder is gone. The new version will not work with it and it gives me an error:
"AEGP Plugin AEDynamicLinkServer: Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to: https://createive.adobe.com/apps. (5027::12)"
Going to the site is useless and there doesn't seem to be any information on line about it. Please give it back to me!!! It is causing me a great deal of trouble in my work. I was hopeful I could bring my project into 2018, but the preview sound is not working (no idea why, since sound is great on all other applications) Also, no help online.
This is my job and I have spent hours looking for a solution. I am deeply concerned about this!!!!!
No, that is the correct answer. It should remain.
mlewis222, Media Encoder CC2014 is available as a stand alone download; however, I'd recommend that you uninstall After Effects CC2014, restart, and then reinstall it. That will give you both AE cc2014 and AME cc2014.
If for some reason you do not see AME cc2014, you can install it by itself from Creative Cloud Desktop.
If after this sending Comps from AE to AME does not work as expected, use this link to start a support chat with Adobe. Contact Customer Care Tell them that you need to verify that your After Effects and Adobe Media Encoder are installed correctly.
If you are not comfortable handling software installation, perhaps reach out to your work's IT department for assistance.
I have uninstalled and reinstalled AE CC2014 without a problem, when I go to install AME cc2014 from the “Other versions”, as I have done in the past, it is no longer there. My creative Cloud version number is 184.108.40.2066, this is what I get:
Actually, I am part of the IT department and am very comfortable installing software. I have used Adobe Creative Cloud for a few years now and have not run across this problem before. Can you please direct me to a place on the Adobe site where I can install Adobe Media Encoder 2014?
My screenshots show how to install prior versions of CC.
I am having a great deal of difficulty determining if this is a dolby issue. However, if I use AE cc2018 and Adobe Media Encoder 2018, with other projects I do not have a problem. I am a bit confused as to why this would be a problem in 2014, but not current installs.
My work has stopped, and this is costing my company much too much to fix. Everything was working before the CC upgrade. I need to step backwards, can anyone help me with this?
BTW, Warren, the "Contact Customer Care" link has me in a loop and keeps sending me back to the Community Forum. So, here I am back again, with out a resolution. I cannot believe I am the only person with this problem.
You are following the wrong links if you are winding up back in the community forums. Call instead.
I did contact Customer Care. Apparently by installing the new AE 2018 all my other versions were removed from my computer. And the options for media encoder have also been removed from my CC selections. He said the reason for that was because they removed the former versions of Premier Pro they did not want to confuse people by still having Media Encoder available for the former versions. I do not know why they didn't take AE users into consideration when this decision was made.
I also, do not know why 2014 AE and Media Encoder were uninstalled from my computer.
This has been a nightmare and I have spent hours of wasted time on this problem, with no resolution. IT IS NOT RIGHT!!!
Going forward, are you clera that you must uncheck “Remove old versions”?
Per the Adobe Customer Care person I am out of luck in getting it back. Once removed it cannot be restored. Unfortunately, I did not remove it, or at least not do so intentionally. If you are telling me that there was a check box stating that it would remove old versions, perhaps I missed it.
This is tragic. I was hopeful there would be a source on the Adobe site where I could download it, but so far, no one has been able to direct me.
You many need to revert back to Windows 7 Pro in order to run cc2014.
If it's audio that is not playing back, have you tried converting it to .WAV?
Okay, so I jumped on my Windows 10 Pro machine just now and confirmed that the oldest version of Adobe Media Encoder that you can install is AME cc2017. As such, you'd have to roll your OS back in order to get back to AME cc2014.
My prior screen shots were for macOS 10.12.6 Sierra which can still run 2014.