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media encoder wont open

New Here ,
Jun 20, 2021 Jun 20, 2021

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hii! so i've been using media encoder for couple of months now and since I've update media encoder 2021, it has not been opening over since. I click on media encoder then it doesn't open and says it crashes or an error.

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi izaabella

We appreciate you writing in. I understand AME fails to launch for you.

  • What error do you get?
  • What are your system info(OS, RAM, etc)?
  • Are you using any other Adobe app?

 

Let us know. We're here to help.

Regards,

Shivangi

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Hi, i'm using after effects cc 2021 and media encoder cc 2021, i'm also using 11.4 on mac. Here are the errors i keep getting whenever i open media encoder. Screen Shot 2021-06-23 at 3.28.35 PM.pngScreen Shot 2021-06-23 at 3.30.29 PM.pngScreen Shot 2021-06-23 at 3.30.57 PM.png

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