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lost scanned documents

New Here ,
May 16, 2018 May 16, 2018

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hi is there any way of retrieving back images you have scanned?

I have some PDFs that I scanned 28 total, I have 11 but not the other 17 documents I did after 

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iOS , OCR , Save files

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correct answers 1 Correct answer

Adobe Employee , Jun 06, 2018 Jun 06, 2018

Hi there,

Sorry for the delay in response.

When you scan the documents using the Adobe Scan application on your device,  you need to make sure that you save the scan using the option "Save to PDF". 

Refer this help document Scanning Documents — Adobe Scan Help for more information on this.

Once you click on "Save to PDF" it takes some time to upload the file to Document Cloud.

Please do not quit the application until the processing ends.

You can check your scanned PDFs in the Document Cloud here https://cloud.acrobat.com/

...

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New Here ,
May 18, 2018 May 18, 2018

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Same problem here and don’t know where they disappeared or how to recover them

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Adobe Employee ,
Jun 06, 2018 Jun 06, 2018

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Hi there,

Sorry for the delay in response.

When you scan the documents using the Adobe Scan application on your device,  you need to make sure that you save the scan using the option "Save to PDF". 

Refer this help document Scanning Documents — Adobe Scan Help for more information on this.

Once you click on "Save to PDF" it takes some time to upload the file to Document Cloud.

Please do not quit the application until the processing ends.

You can check your scanned PDFs in the Document Cloud here https://cloud.acrobat.com/

Open the link and sign-in with the same Adobe ID that you used for Adobe Scan.

Then go to Files > Document Cloud > Adobe Scan folder. There you will find all your scanned PDFs.

If you have not saved the files after scanning or if you have deleted the scanned PDFs, there is no way to recover them.

Let us know if you are experiencing a different issue.

Regards,

Meenakshi

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New Here ,
Feb 28, 2020 Feb 28, 2020

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Hello. I'm extremely upset. I saved a document, gave it a title and the app said it was saved. I came back after and it's no longer there. It was +70 pages scanned. I need your help to retrieve them.

 

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New Here ,
Aug 28, 2020 Aug 28, 2020

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same problem i also have faced.... what to do ....????

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New Here ,
Aug 28, 2020 Aug 28, 2020

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Please can you help me with this situation thank you

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New Here ,
Oct 07, 2021 Oct 07, 2021

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Were you able to retrieve your document?

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New Here ,
Mar 12, 2020 Mar 12, 2020

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So why arn't they loaded in Adobe Creative Cloud files on my desktop?

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New Here ,
Mar 17, 2020 Mar 17, 2020

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I'm having the same problem as many people here. I successfully scanned 2 small docs with Adobe Scan (iPhone 6) and saved them to PDF, then I spent an hour scanning a 106 page document. Hit Save to PDF and then it said [Uploading to cloud] for a long time, then went back to the home screen. Phone was connected to wifi and app had cellular access too. Looked back an hour later and the file was gone, no sign of it ever existing in Adobe Scan or online in the Adobe Scan folder in documentcloud.adobe.com/link/documents/files/

Huge waste of time! Any way to recover this file? It should at least stay on my phone if the upload fails for some reason.

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New Here ,
May 16, 2021 May 16, 2021

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Just had this exact same problem. Spent almsot an hour uploading 70+ pages and they're all gone.

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New Here ,
Aug 08, 2023 Aug 08, 2023

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I too have lost my documents.  however I restarted my phone and they all returned!

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New Here ,
Nov 04, 2020 Nov 04, 2020

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You can't do anything about it as there is no feature which saves directly to your device meaning it purely relies on cloud storage. I lost many big scans because when I closed the app it had not completed uploading to the cloud, which with multiple big files can take up to an hour. Clearly this is a flaw in their app design and needs to be changed.

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New Here ,
Nov 23, 2023 Nov 23, 2023

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This happened to me too. Intravelled thousands of miles to an archive, scanned files, and now some are missing. Adobe Scan is just not reliable. There has to be a way to recover files that go missing due to a program error. 

In my case the list of files has also thousands of dollars. You have to fix this.

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Adobe Employee ,
Nov 23, 2023 Nov 23, 2023

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Hi @Scott268660417bvn,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind sharing a few of the below mentioned information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Aug 29, 2024 Aug 29, 2024

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I have lost all my documents, please help me to get them back its urgent!

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New Here ,
Aug 29, 2024 Aug 29, 2024

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I have lost my all documents, i need them bacj right now it's urgent!!!

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Adobe Employee ,
Aug 29, 2024 Aug 29, 2024

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LATEST

Hi @Muhammad Masoom

 

I hope this message finds you well and sorry to hear about the challenges you're experiencing.

 

To better assist you and gain a clearer understanding of your situation, could you please provide some details by answering the questions listed above?

 

Your responses will help us address your concerns more effectively and ensure we offer the best possible support.

Thank you so much for your time and cooperation.

 

~Amal

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New Here ,
Feb 14, 2020 Feb 14, 2020

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Hi! Where has my scans gone? I was saving it as a PDF and it just disappeared and now I cannot find it anywhere!!!! I did not close the app or nothing like that, it just disappeared.,.

 

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New Here ,
Jun 29, 2021 Jun 29, 2021

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Hi, did you ever get a response?

 

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New Here ,
Oct 01, 2020 Oct 01, 2020

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I did 246 scans and the application was disconnected before converting to pdf. I lost all the documents. how can i recover them? are important documents. tnks 

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New Here ,
Oct 18, 2020 Oct 18, 2020

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Actually, I have scanned a pdf and when I was editing the pages of the pdf it suddenly closed the window and the pdf file remains unsaved. So, why this happened and how to recover it ?

 

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New Here ,
Jan 02, 2021 Jan 02, 2021

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I spent 2 days scanning and trying to edit a 35 page document. I had just finished editing the 24 page and my document disappeared. I saved one of my 35 page scans to see if I could edit it afterward but was unable to edit it. Why is this happening? It is frustrating to have and depend on an app and end up losing your document and time spent. I think I should be compensated for my time by Adobe.

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Jul 09, 2021 Jul 09, 2021

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Hi @Shari5EFC ,  

   

Thank you for posting your query here. Could you help me with few details to understand your issue better?   

  1. Have you deleted it from your device or from the application?   
  2. Application version?   

    

Make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have. 

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud 

  • If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.   

It is not possible to retrieve the files once deleted directly from the application.   

    

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.   

If the files were saved within the application, they are by default uploaded to Document Cloud.   

  1. Open Document Cloud and sign in with your Adobe ID and the password.    
  2. Then go to Files > Document Cloud > Adobe Scan folder.   
  3. Here you will see the Adobe Scan folder. Please look for your files here.   

    

Otherwise, there's not much we can do to recover those files for you.    

   

Let me know how it works at your end. If you have any further queries please feel free to reach.   

Regards   

Ria   

  

 

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Guest
Oct 09, 2021 Oct 09, 2021

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Ergffghbghujj

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Plz recover My documents 

 

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