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Adobe XD Cloud File not synching and getting stuck when opened.

Guest
Mar 12, 2021 Mar 12, 2021

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Aktuell sind wir im UX-Sprint mit einem Kunden, können jedoch nicht mehr auf die Cloud Datei zugreifen, bzw. diese wird nicht mehr synchronisiert seit gestern Abend.

 

Hat XD gerade allgemeine Probleme oder liegt es an der Datei? Auch eine Cloud-Kopie kann ich zwar erstellen, jedoch wird diese nicht synchronisiert und nicht erneut gespeichert. Es erscheint ein Sternchen am Namen, was auf eine lokale Datei schließen lässt.

 

Übrigens: gibt es einen kurzen Kontaktweg für Notfälle??

 

Bildschirmfoto 2021-03-12 um 09.32.36.png

 

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correct answers 1 Correct answer

Adobe Employee , Mar 18, 2021 Mar 18, 2021
Hi Chris, Sorry for the delay. Yes, there is an internal CoreSync issue that is still causing issues for some customers. The team is working on it to investigate the issue. We're glad to hear that your issue is resolved.  Workaround suggested- Sign out from CCD Open Activity monitor Kill Adobe Desktop Service Kill CoreSync Re-Login to CCD Launch XD Please feel free to reach out to us in the future for any query related to XD. We would be happy to help. Thanks, Harshika <Mark...

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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When can we expect a fix on this? Its already August and I'm always see this icon Screen Shot 2021-08-12 at 3.20.03 PM.png even when I'm online.

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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@HARSHIKA_VERMA  Please, tell us - all world waiting??? With each update, the program works worse and worse.

I wait 2 minutes for the component to be pasted onto the artboard. Often I cannot paste the copied elements. I can't write texts. 10 employees in my company have the same problem. The file size in RAM is ridiculously large. Simple mockups take 30 GB. I have the impression that Adobe XD is a bitcoin miner.

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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LATEST

@HARSHIKA_VERMA  Please, tell us - all world waiting??? With each update, the program works worse and worse.

I wait 2 minutes for the component to be pasted onto the artboard. Often I cannot paste the copied elements. I can't write texts. 10 employees in my company have the same problem. The file size in RAM is ridiculously large. Simple mockups take 30 GB. I have the impression that Adobe XD is a bitcoin miner.

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Engaged ,
Mar 15, 2021 Mar 15, 2021

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Screenshot 2021-03-15 at 12.46.25.pngI've been unable to open any XD files saved to the cloud for several hours. My internet connection appears to be working normally. I get a blank window with a blue loading bar that appears at around 66% complete straight away and stays static.

What's going on??

 

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I have the same problem - there is no connection to my cloud files and it has been like that, for a week.

 

If you have work to do I succceded by logging in online, downloading the file and saved it local on my computer. 

 

I am trying to get in touch with adobe about this bug - but it is very diffucult to get through. 

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Can you find and track the file when Viewing Youe Cloud documents via Browser?

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I have the same problem.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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I had same problem but with just one document in the cloud.

 

I still cannot open it. However I managed to log into the web dashboard and download the file. It was the only way. Makes me very worried that my cloud docs aren't secure.

 

Adobe please take a look at this issue. its the first time its occured to me, but I have a lot of work in the cloud. I need to be confident I can access it.

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Engaged ,
Mar 15, 2021 Mar 15, 2021

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Ok, this is far from encouraging. Any official support reading this?

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Engaged ,
Mar 15, 2021 Mar 15, 2021

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I just spoke to support, apparently, it's a global issue that they're addressing and should be fixed within the next hour (they say....) 
Yet another proof of their great service when it's me communicating this here!

 

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Is the problem sovled for you? It's still not working for me. It keeps loading, but nothing happens. 

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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1.jpg2.jpg

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Engaged ,
Mar 16, 2021 Mar 16, 2021

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I can open my files now. What you see there is a different issue.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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It's curious, last night the file I wasn't able to open did open once and now I am back to the same problem (XD was also updated in between). The status bar is stuck at the same point once again.

 

_delyi_0-1615900829381.png

 

However, I can open other cloud documents, so this does not seem to affect all of them.

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Engaged ,
Mar 16, 2021 Mar 16, 2021

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I suggest that you contact Adobe support and ensure that they realise the gravity of the situation. I ignore how important this file is for you but in my case not having access to mine was a big deal.

Only constantly raising the ongoing issues with Creative Cloud will make Adobe address them (hopefully!). The fact that they knew about the problem yet they didn't inform their customers appropriately having all their contact details is intolerable.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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You are right, but I find them difficult to contact - I thought this forum is the official way of rising issues?

 

This file is indeed part of a large project and I do need to provide link access to a full team of developers, so it would create problems if it is lost.

 

 

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Engaged ,
Mar 16, 2021 Mar 16, 2021

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It is indeed difficult to contact as their live chat rarely appears and there's dead contact us links all over their site, this is well documented all over the forums and it's been the case for years. Whenever I brought this up with them they are in complete denial about it. 
I've found that the only way to access real support is through this link:

https://account.adobe.com/support

You'll need to login into your account for the feature to be accessible. I hope this helps.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I agree, thank you for the link!

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Engaged ,
Mar 16, 2021 Mar 16, 2021

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No worries. It's insane that I'm having to disseminate that link as Adobe never mentions it and keeps pointing users to pages that don't work...knowingly.

 

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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same here cloud files down

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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up and running!

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Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

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Hi All,

 

We are sorry for the delay in response. However, there is a similar discussion going on here: https://community.adobe.com/t5/adobe-xd/adobe-xd-cloud-file-not-synching-and-getting-stuck-when-open...

 

Please try the solution suggested and let us know if that helps.

 

Thanks,

Harshika

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