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Adobe XD Crashed! I had saved my file, and when I reopened, it was not saved!

New Here ,
Nov 21, 2020 Nov 21, 2020

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Hi,

I have just started to work in Adobe XD last week, and just experienced the same problem. 8 h work gone, when all the cloud document could not be found any longer when I started the program today. Strange thing is that I can see the document when I wright klick on the XD icon but not open them, only the one local file that I have. And the document can not be seen in the creative cloud or Adobe XD home screen. I have followed all the recommended steps to get the work back from this link https://assets.adobe.com/cloud-documents. But that did not help. I'm on the latest version of Adobe XD 35.0.12.14. Is it any thing more I can do? or is all my work gone? Happy for a quick reply, so I know if I should start all over again. And is it so that to save to local file is more stable?

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Hi there,

 

Sorry to hear that you are having trouble using XD. Would you mind generating logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud or Dropbox and shared the url with me over a PM? 

 

We will try our best to help.

 

Thanks,

Harshika

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