Copy link to clipboard
Copied
We recently upgraded to windows build 1909 and installed Adobe XD. It crashes within 10 seconds after showing a white screen. I have seen related posts of this issue on other windows versions but never saw any feedback that it was fixed. I had started a thread on this issue for other windows version with Avanish Divya from Adobe technical support. this has been going on for past 6 months In between windows released 1909 build and Avanish confirmed that XD is stable with this build.
But the same issue is happening. We re running enterprise license
Copy link to clipboard
Copied
Can someone from Adobe support respond on this issue.
Copy link to clipboard
Copied
Hi Geetha,
I apologize for the delay in response. If you're still experiencing the similar issue. I would request you to please try the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...
If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html
so that you can get the immediate assistance.
Hope it helps.
Thanks,
Harshika