Adobe XD did not open after installation.

[Jam30]

Hi, can you please help me with adobe XD. I have already done almost everything says in an adobe forum regarding the crash issue that happens when opening adobe XD.  I already uninstall and install Adobe XD, restart the machine.  I've done this already https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html but still my adobe XD is not working.  Hope you can help me with this problem. Thanks.

[Sjaani]

Do you have XD as well as your OS both on the latest versions?

[Jam30]

I am using adobe cloud desktop. 

and my XD version is 29.1.32

[Jam30]

In my OS this is the version too.

[Jam30]

In event viewer, this is the error message:

Faulting application name: XD.exe, version: 29.1.32.8, time stamp: 0x5ecd7a55
Faulting module name: KERNELBASE.dll, version: 10.0.19041.207, time stamp: 0x746c1866
Exception code: 0xc000027b
Fault offset: 0x000000000010b37c
Faulting process id: 0x3ffc
Faulting application start time: 0x01d637d0b5a626e4
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_29.1.32.8_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 76983108-510e-432e-8c66-777cbf55c8ef
Faulting package full name: Adobe.CC.XD_29.1.32.8_x64__adky2gkssdxte
Faulting package-relative application ID: App

[HARSHIKA_VERMA · Accepted solution]

Hi there,

I apologize for the delay in response. We would request you to please try a clean boot of your windows machine as mentioned here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the realtime assistance.

Let us know if that helps.

Thanks,

Harshika