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Adobe XD disconnect me from the internet

New Here ,
Feb 21, 2022 Feb 21, 2022

Hello, I am on MacBook Pro and I'm experiencing this issue since the first time I started using Adobe XD. My computer gets disconnected from the internet as soon as I start the software.

 

And the only way to get internet is closing the Adobe XD and plug again the usb dongle. My dongle:

UGREEN CM199 Gigabit RJ45 Ethernet 

 

My OS X version: Monterey 12.2. No errors are displayed while it gets disconnected. This issue only happens with Adobe XD.

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correct answers 1 Correct answer

Community Beginner , Oct 19, 2022 Oct 19, 2022

Hi! Today i just updated XD to new version 55.0.12 and the problem here is finally resolved!

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Adobe Employee ,
Dec 13, 2016 Dec 13, 2016

The fix will be available in a future update. This update will have the same issue.

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Adobe Employee ,
Dec 02, 2016 Dec 02, 2016

Just to let you know we were not aware of this issue but I have just purchased this dongle to investigate the problem. Thank you for reporting this.

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New Here ,
Apr 07, 2022 Apr 07, 2022

Hello! Was this issue ever solved? I'm having a similar issue on a 2018 Macbook Pro with this dongle:

 https://www.tripplite.com/usb-3.1-gen-1-usb-c-to-hdmi-4k-adapter-usb-a-usb-c-pd-charging-gigabit-eth...

 

My ethernet works fine though the port/dongle until I start Adobe XD, at which point it kicks me off the ethernet connection. I'm still able to connect therough wifi, but for some reason I can no loner use the ethernet and the connection is no longer allowed in the port.

 

Any advice woukld be greatly appreciated!

 

 

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Explorer ,
Jul 04, 2022 Jul 04, 2022

This Problem still exist. 
Please help. We need a update/patch.

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Explorer ,
Aug 12, 2022 Aug 12, 2022

I have the same problem with XD killing my ethernet connection. I use the Acasis USB C Hub with SSD encloure. I'm on Monterey 12.5 andXD version 51.0.12.6 on a MacBook Pro M1 16in.

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Community Beginner ,
Aug 15, 2022 Aug 15, 2022

I'm having the same problem, as soon as Adobe XD opens, the ethernet connection is lost. In my tests it doesn't happen with other Adobe apps (Photoshop, Illustrator...)
MacBook Air (M1, 2020)
Adobe XD: 51.0.12.6 arm64
Creative Cloud: 5.14.3.1
MacOS: MontRey 12.5
Ugreen Rj45 Type-C 1000mbps Ethernet usb-c adapter

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New Here ,
Sep 09, 2022 Sep 09, 2022

I am having exactly this issue! 

 

Hard wired connection via a dongle. MacBook Pro and XD.

 

Any ideas how to resolve the issue?

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New Here ,
Sep 13, 2022 Sep 13, 2022

Hi,

Thank you very much for responding so quickly. We always make sure we are up to date, and we are all running the most recent version of Adobe XD. We also tried the earlier version just to be safe XD (50.0.12). But regrettably, it also didn't work there.

We already suspected that the MacBooks with Intel-based processors might be to blame. However, we could readily disprove this theory given that even our M1 MacBooks face the same issues.

Check out this video of the issue:

https://www.hei.io/blog/summary-of-the-best-german-accent-voice-generator-software

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New Here ,
Sep 29, 2022 Sep 29, 2022

This issue is still not resolved! It's driving me crazy as I rely on my wired connection.

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New Here ,
Sep 29, 2022 Sep 29, 2022

@Rishabh_Tiwari Please can you give an update as this is a genuine bug in XD that needs resolving. 

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Community Beginner ,
Oct 19, 2022 Oct 19, 2022

Hi! Today i just updated XD to new version 55.0.12 and the problem here is finally resolved!

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

Glad to hear that! Feel free to reach out if you need any further assistance.

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New Here ,
Oct 19, 2022 Oct 19, 2022

IT WORKS IT WORKS! IM LITERALLY CRYING. THANK THE LORD.

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Explorer ,
Oct 19, 2022 Oct 19, 2022
LATEST

This seems to be fixed with the latest release (downloaded today). Hooray!

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