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Adobe XD Freezes while zoomingto the artboard, editing text in XD.

Explorer ,
Feb 08, 2021 Feb 08, 2021

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Why does Adobe XD freezes frequently while zooming to the artboard or when I try to edit text  or else it freezes when i create and work on more than 2 artboard?
my specs- I have Ryzen 5 2600, 16GB ram, 4GB rx480 GFX but still it freezes.
Anyone has a solution to this?
Please try to resolve this problem else i have to switch to figma.
 
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TOPICS
Crash on windows, Product performance

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Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

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Hi, we're sorry you're having trouble with Adobe XD. Could you tell us which software version you are using? Does this problem occur on every file? Have you checked if there are any updates available for your OS and graphics card?

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Explorer ,
May 04, 2021 May 04, 2021

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Hey!
This happens with every file, I even reinstalled my windows still the problem didn't get fixed, I have attached the video, ram usage, and XD file version to this chat kindly look into it. its been like this on windows even in my office PC and now even in my home gaming PC at least it should have worked properly in my home PC but still freezes after creating more than 3 artboards.

XD version: 39.12.12
Ram Usage: 11GB and above.

 

Thank You!

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi Abhishek,

 

Sorry to hear you are experiencing issues with XD. Would you mind trying switching your focus from XD for a while to other apps and them come back and see if that helps? I would like to know few more details in addition to what Italo has asked-

 

  • How was the zoom command given (using the mouse wheel, the touchpad, the zoom dropdown, the zoom tool, or a specific keyboard shortcut (like Ctrl+1, etc.))?
  • Could you please generate logs using this link and crash dumps along with the XD file so that we can escalate to the team for investigation? 

 

Please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a PM. 

 

Note: Please add the URL of the post over a PM for reference.

 

Thanks,

Harshika

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