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Adobe XD is crashing while editing text.

Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Hello, I am in trouble with the latest version of xd. When I start typing with the text tool, it just crashes the app.

 

 

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Crash on windows, Product performance

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correct answers 2 Correct answers

Adobe Employee , May 12, 2021 May 12, 2021
Hi there, We are sorry for the trouble. In addition to what our experts have asked and suggested, I would suggest changing focus like minimizing and maximizing the XD window that helped various customers in past. I am also checking with the team if there is a bug logged for this issue. I will update here as soon as I hear back from the team. Thanks, Harshika

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Adobe Employee , May 13, 2021 May 13, 2021
Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it.  We will update you as soon as the issue is fixed.  Thanks, Harshika

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replies 141 Replies 141
Community Beginner ,
May 12, 2021 May 12, 2021

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Recently, when trying to edit text fields, XD hangs and I can no longer do anything. This means having to repeatedly save and then restart the application.

 

This happens after a handfull of successful text edits.

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Have you tried reproducing this with a new XD file? Also I am wondering if it is a particular font that might be triggering this. I would start with trying with a 'system' font - Arial, Times, etc. If it does not trigger the hang, then try using the font you have been using.

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi there,

 

We are sorry for the trouble. In addition to what our experts have asked and suggested, I would suggest changing focus like minimizing and maximizing the XD window that helped various customers in past.

 

I am also checking with the team if there is a bug logged for this issue.

 

I will update here as soon as I hear back from the team.

 

Thanks,

Harshika

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it. 

 

We will update you as soon as the issue is fixed. 

 

Thanks,

Harshika

 

 

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Same replies since 2019. That bug makes Adobe XD unusable. So sad, but i need to make edit in otheres projects, but it seems to be easier and quicker to remake whole project in another UX platform. And never to use that XD crap again.

 

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Explorer ,
Oct 14, 2021 Oct 14, 2021

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I found that if you minimize and maximize XD it unlocks it, but will lock again as soon as you edit text

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New Here ,
Jul 05, 2021 Jul 05, 2021

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There are clearly issues with text input in Windows versions of XD. Over a year later and still no fix other than Alt Tab'ing out and back into XD, which is insane to expect a user to leave your application every time you want to edit text!  

 

Anyway, I think the issue is to do with Window's focus. As XD is a UWP app for some reason, Windows is struggling to maintain focus while text inputs are active.   

 

My quick fix for this is using an ancient tool called Deskpins (free download here). This overrides all other windows' focus and keeps XD 'pinned' on top. I've been using it for a few hours now and (fingers crossed) it's never failed to let me edit text. Which it failed to 100% of the time before. 

 

Adobe, this is ridiculous. Why offer an interface design tool that has a clearly broken interface? If I wasn't halfway through projects I would be moving my team over to Figma immediately (which I will be doing very soon!) 

 

Let me know if this works for anyone else? 

 

Kerr

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Adobe Employee ,
Jul 05, 2021 Jul 05, 2021

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Hi All,

 

We understand your concern. Honestly, I would feel the same in your situation. I have added my comment on the bug logged to escalate and update the status. 

 

I have also shared your feedback with the team so that they can make necessary improvements in the future.

 

Thank you for sharing the Quick fix that worked for you. I hope that will help our community customers experiencing a similar issue.

 

We apologize for the inconvenience.

 

Thanks,

Harshika

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New Here ,
Oct 01, 2021 Oct 01, 2021

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Yo. It's October. This problem STILL isn't fixed. I don't understand how a proprietary program suffers from so many issues when a free, browser-based tool (Figma) is better in almost every single way. There are dozens of issues I have been having with XD and nobody seems to actually be doing anything to fix them. What am I paying for? 

Additionally I have been having very annoying and consistant issues with XD updating the wrong fields when I type input through the keyboard even when I have the correct field visibly highlighted.


XD is incredibly laggy, even on my $3k beast of a PC, while Figma runs smooth as butter within a browser even with huge files.  

Get it together! When free programs run better in almost every single aspect than the sham you are charging $10/mo for you have a problem. FIX IT!!

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Any updates on this issue getting resolved any time soon?

 

It's now November 2021, I'm using the current version (v45.1.62), and this issue still persists. If I didn't have so many projects started in XD already, I would seriously consider switching to another UX platform. This insidious issue happens every few minutes. Whenever I need to edit text. It  constantly disrupts my design flow and productivity. It's unacceptable for entriprise-level product.

 

Can we please get an update on a fix? A timeline on when it will be implemented? Anything please? If this is a Microsoft issue, where can we go to report this issue to them so they can prioritize a fix for it?

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New Here ,
Nov 29, 2021 Nov 29, 2021

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LATEST

It's sill going strong...the problem 😞

 

85% of the time it freezes and i need to minmize/switch tabs of the window. I'ts unbelivibley anoyying, angers me and dissrupts my work flow.

Is it going to be solved anytime soon?

For the first time in my working days, I'm considering to switch to Figma 😞

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Can we please have an update on when this will be fixed? 

I'm having difficulty working when the app crashes a dozen (or more) times a day.

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New Here ,
Sep 03, 2021 Sep 03, 2021

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Does anyone have the same issue? After working on some designs when i doubl click on text fields to edit them, it stops taking keyboard inputs, but it recognizes Ctrl+S. I then have to close Xd and reopen the file and it starts to work now, but after some time same thing starts happening.

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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Hi maitreyadewal,

which version of Adobe XD are you using it? Does this problem occur with all files?

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New Here ,
Sep 05, 2021 Sep 05, 2021

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I am using 43.0.12.
Yes, the problem occurs with all files, generally happens when I double click too fast to edit the existing text fields.
Sometime it also happens when I edit the artboard name as well. Once it happens I have to close the software and again open it.

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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Hi maitreyadewal,

thank you for your reply and for providing us with new details. Have you already tried a new installation of Adobe XD?

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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Hi there. It's been a known issue for at least a couple of years. The fastest and pretty much the only "solution" is Alt + Tab to another program / window and then back to Xd, which fixes the issue temporarily. Reinstalling won't fix it, as it's a bug within Xd.

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