We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Please help me with adobe xd. I am just fed up with this application. after 20-30, It automatically stops working. and after that it asks me to log in. this is the 4th time I am going to sign in. i checked my configuration they are ok. I tried updating and reinstalling the application. more than 50 times I sent to report the adobe. but never received a response from them regarding this application crash.
Sorry to hear about the trouble. We can surely investigate this, we just need a few more details like:
1. version: 37.0.32
2 it's happening with all files
3. yes it's crashing whenever I tried to change the text in component
4. okay onwards I will mark crash time. downloaded log collector and will share the log file with you. whenever it's crash
1. version: 37.0.32 and windows-10 64 bit
2 it's happening with all files
3. yes it's crashing whenever I try to change the text in the component and button or any other component copied from another file
4. Okay onwards I will mark crash time. downloaded log collector and will share the log file with you whenever it crashes.
|10:15 AM||Just opened the application in the morning|
|10:19 AM||retrying to open it|
I am so sorry for the delay. We'll need a crash dump as well to identify the root cause of the issue. So please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html
Once enabled, wait for the system to crash and once it crashes, please collect the logs from this location: %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and share the logs with me over here or through DM.
Sorry for the delay in reply. I will share the log here.
I am so sorry for the delay. Could you please update XD to the latest version which is 38 and let us know if it is still happening?
Rishabh updated the new version but still, it keeps crashing. m fed up with this application now.
sharing dump file with you.
it crashing when I edit text on component second when I try to open the application at that time. and I found out one more issue in the application that my account disconnected automatically after 1-2 hrs. don't know why it's suddenly happening with my cc account. after every 1-2 hrs I have again signing to account.
We are sorry for the delay in response and thanks for sharing the dump file. I will log a bug for your issue. Could you please confirm if you're still experiencing the issue with XD 38 version?
If possible, please generate Adobe Logs as well that will help our engineering team to get more specific information and share the URL with us.
We will try our best to help.
Sorry for the delay in response. I have requested access to your new dump file links. Could you please grant me access so that I can log a bug for your issue. I would like to confirm one more thing that you're still experiencing the issue on XD 38 version.
We will try our best to investigate.
Thanks Harshika for responding me back. Access granted to those files. you can check now .. Yesterday I updated the new version. after update. when I tried to access it. the application crashed on startup.