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Adobe XD keeps on crashing on Win 10

New Here ,
Jul 05, 2020 Jul 05, 2020

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Hey, 

Since past week I have been facing this issue while working on Adobe XD. While editing my designs when XD takes more than or around 900MB of RAM it automatically crashes. Tried uninstalling and installing latest version of the software. I cant use the software for more than one minute without saving my work locally as it crashes after a minute.

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Adobe Employee , Jul 06, 2020 Jul 06, 2020
Hi Ayush, Sorry to hear you are having facing high memory crash issues with XD. We would like to know a few more details like- The screenshot of your about XD info page. Are you working in an enterprise network? Have you tried the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095? Let us know if that helps. Thanks, Harshika

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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Hi Ayush,

 

Sorry to hear you are having facing high memory crash issues with XD. We would like to know a few more details like-

 

 

Let us know if that helps.

 

Thanks,

Harshika

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