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Adobe XD: Opening project shows black screen

New Here ,
Dec 01, 2020 Dec 01, 2020

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Hello there,

 

I'm facing this issue that whenever I'm opening a project, the project canvas becomes all black. All the other tool options are still there but the canvas is just black and I can't see any artboards and designs. I've attached a picture below.

 

Tried these: 

• Logged out and logged in again

• Uninstalled and re-installed Adobe XD from CC

 

Version: 35.1.12.5 (Starter), Creative Cloud Sync 4.3.63.1

Please help asap, thanks!

TOPICS
Crash on mac, Product performance

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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What is your hardware and OS?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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I'm using macOS Big Sur.

The device is MacBook Pro 16" 2.3GHz 8-core i9 processor(latest maxed out one). 

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi Fahimabdullah,

 

Sorry for the delay in response. Please ensure that you're using XD 35.3 and let us know if you're still facing trouble. We'd be happy to assist you further. 

 

Thanks,

Atul_Saini

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