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Adobe xd stop working and freeze

New Here ,
May 31, 2021 May 31, 2021

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I dont know why, but i cant work with adobe xD. After a while, the program freeze, and i'm force to shutdown it with taskmanager.

No message, or any bugreport ....

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS.
  2. Does this happen on a specific file or multiple files?
  3. Does any specific action lead to freezing or it's freezing randomly?

 

We're here to help just need more information.

 

Regards

Rishabh

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New Here ,
May 31, 2021 May 31, 2021

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I cant really say more about the problem.
I run window 10 and it is adobe xD 40.1.22.3.
It's just the first file i open in xD, i wanted to learn how to use it.
The first time it happen was while i tried to setup a gradient on a
background, another time while i was trying to move a layer, and third
time, i just let the application open, and once i took it back, it was
froze ...
I got the problem even if i use local or web storage ....

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New Here ,
May 31, 2021 May 31, 2021

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Did you recently update to Win 10 21H1?  I had the same problem after this release.  Reverting back to 20H2 solved the problem. You can easily revert from the systemrestore menu.

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New Here ,
Jun 02, 2021 Jun 02, 2021

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LATEST
No, it is win 20h2

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