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Adobe XD Stuck Syncing When Opening a Shared Work File

New Here ,
Mar 31, 2021 Mar 31, 2021

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Adobe XD is stuck in a sync loop when I open a shared work file. I have tried the suggested fixes online -- Deleting the .db files in CoreSync folder in Temp folder of Windows 10. I have also tried uninstall and reinstall. 

This issue also occurs for my coworkers on their computers which are Macs.

 

2021-03-31 18_41_45-Eco Farm App - Wireframes ‎- Adobe XD.png

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Adobe Employee , Apr 01, 2021 Apr 01, 2021
Hi there, Sorry to hear about the trouble. Please try the steps shared below: Please ensure that all the collaborators are on the latest version of XD which is 38.1. If you are already on the latest version, please try the steps shared below: Sign out of XD and CC desktop app. Close CoreSync and all Adobe-related processes from the Task Manager. Reboot the computer. Sign back in on the CC Desktop app and launch XD from there and check if you are able to open the file or not. If it ...

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Please ensure that all the collaborators are on the latest version of XD which is 38.1.
  2. If you are already on the latest version, please try the steps shared below:
  • Sign out of XD and CC desktop app.
  • Close CoreSync and all Adobe-related processes from the Task Manager.
  • Reboot the computer.
  • Sign back in on the CC Desktop app and launch XD from there and check if you are able to open the file or not.

 

If it still doesn't work, please share a screenshot of the About XD info page.

 

Regards

Rishabh

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