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Adobe XD Update Failure on mid 2012 MacBook Pro, MacOS Catalina - error 301

New Here ,
Apr 29, 2020 Apr 29, 2020

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  1. When attempting to update XD on said computer, the update fails and I get an error 301.

 

I've noticed that the latest updates of Photoshop 2020 do not fully support the GPU on my Mac. Is this the case for XD as well?

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Adobe Employee , Apr 29, 2020 Apr 29, 2020
Hi JoeCamaro, We are sorry to hear you are having trouble updating XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/get-started/receiving-error-301-on-mac-cc/td-p/10381624?page=1? Let us know if that helps. I am also moving this post to our Download and Install team so that our experts can help you further. Hope it helps. Thanks, Harshika

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Hi JoeCamaro,

 

We are sorry to hear you are having trouble updating XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/get-started/receiving-error-301-on-mac-cc/td-p/10381624?page=1?

Let us know if that helps.

 

I am also moving this post to our Download and Install team so that our experts can help you further.

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Thank you, Harshika, unfortunately, when I click on the link in your post I see this:Screen Shot 2020-04-29 at 12.12.11 PM.png Could you check your link and verify that it's correct? Thanks.

 

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Oh! That's strange. Could you please try to open this link: https://community.adobe.com/t5/get-started/receiving-error-301-on-mac-cc/td-p/10381624?page=1?

 

Let me know if that works for you.

 

Thanks,

Harshika

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New Here ,
Apr 30, 2020 Apr 30, 2020

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Thank you, Harshika, the second link worked. Plus I was able to repair my installation of Creative Cloud and successfully update XD. I a now, as they say, "good to go".

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Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

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Awesome! I am glad to hear that. Finally you are back on track and thanks for trying the steps. Please feel free to reach out to us in the future for any query realated to XD.

 

We'd be happy to help.

 

Thanks,

Harshika

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