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Adobe XD won't open

New Here ,
Apr 07, 2021 Apr 07, 2021

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Adobe XD just stop working. Only load a blank screen then close.

 

What i've tried:

1. Uninstalling both, adobe creative cloud and xd

2. Restart PC

3. Update windows

4. Remove adobe temp data.

 

The only thing that i have to tried is installing a previous version but i seems like is not possible througth Adobe Creative Cloud.

 

System info:

Windows Version: 10.0.19042 build 19042 Windows 10 pro

Adobe XD version: 38.1.12

.NET framework: 4.8

.NET CORE 3.3

 

Event viewer log:

Faulting application name: XD.exe, version: 38.1.12.2, time stamp: 0x7fed4471
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xe06d7363
Fault offset: 0x000000000002d759
Faulting process ID: 0x2bac
Faulting application start time: 0x01d72becb6a5a552
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: d308a55a-7b33-42df-91a7-974127631747
Faulting package full name: Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte
Faulting package-relative application ID: App

 

Crash log:

Version=1
EventType=MoAppCrash
EventTime=132623009738054477
ReportType=2
Consent=1
UploadTime=132623009748210018
ReportStatus=268435456
ReportIdentifier=146b2239-f276-43bd-889a-108eb85ab860
IntegratorReportIdentifier=d308a55a-7b33-42df-91a7-974127631747
Wow64Host=34404
NsAppName=praid:App
OriginalFilename=XD.exe
AppSessionGuid=00002bac-0003-0003-52a5-a5b6ec2bd701
TargetAppId=U:Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte!App
TargetAppVer=38.1.12.2_x64_!2038//01//04:22:13:05!6c11f79!XD.exe
BootId=4294967295
ServiceSplit=596631372
TargetAsId=6847
UserImpactVector=48
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=90014a7e13040f3779cae3dbfbbe3303
Response.BucketTable=5
Response.LegacyBucketId=1858548330204640003
Response.type=4
Sig[0].Name=Package Full Name
Sig[0].Value=Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte
Sig[1].Name=Application Name
Sig[1].Value=praid:App
Sig[2].Name=Application Version
Sig[2].Value=38.1.12.2
Sig[3].Name=Application Timestamp
Sig[3].Value=7fed4471
Sig[4].Name=Fault Module Name
Sig[4].Value=KERNELBASE.dll
Sig[5].Name=Fault Module Version
Sig[5].Value=10.0.19041.804
Sig[6].Name=Fault Module Timestamp
Sig[6].Value=0e9c5eae
Sig[7].Name=Exception Code
Sig[7].Value=e06d7363
Sig[8].Name=Exception Offset
Sig[8].Value=000000000002d759
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3074
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3074f0a48eb771ba1ebd26d38daf8170
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ca41
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ca41b9e82944d9165f0befacd9b28b7d
UI[2]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exe
LoadedModule[0]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[6]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\Microsoft.CognitiveServices.Speech.core.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[9]=C:\WINDOWS\System32\win32u.dll
LoadedModule[10]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[11]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[13]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[14]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[15]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[16]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[18]=C:\WINDOWS\System32\ole32.dll
LoadedModule[19]=C:\WINDOWS\System32\sechost.dll
LoadedModule[20]=C:\WINDOWS\System32\combase.dll
LoadedModule[21]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[22]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[24]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140.dll
LoadedModule[25]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.29231.0_x64__8wekyb3d8bbwe\MSVCP140.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[31]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL
LoadedModule[32]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll
LoadedModule[33]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll
LoadedModule[34]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[36]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\CommonInterop.dll
LoadedModule[37]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\libEGL.dll
LoadedModule[38]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\libGLESv2.dll
LoadedModule[39]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\PsdLib.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[41]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1.dll
LoadedModule[42]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1_APP.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[44]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\ACE.dll
LoadedModule[45]=C:\WINDOWS\System32\shcore.dll
LoadedModule[46]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[47]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AGM.dll
LoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[49]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\BIB.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[51]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[52]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\BIBUtils.dll
LoadedModule[53]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\CoolType.dll
LoadedModule[54]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AXE8SharedExpat.dll
LoadedModule[55]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AdobeXMP.dll
LoadedModule[56]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AdobeXMPFiles.dll
LoadedModule[57]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\AdobeSVGAGM.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_47.dll
LoadedModule[59]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\tbb.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[63]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\SVGRE.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[65]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[66]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[67]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[70]=C:\Windows\System32\WinTypes.dll
LoadedModule[71]=C:\Windows\System32\Windows.UI.Xaml.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[75]=C:\Windows\System32\Windows.UI.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\WindowManagementAPI.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\InputHost.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[82]=C:\Windows\System32\windows.applicationmodel.datatransfer.dll
LoadedModule[83]=C:\WINDOWS\System32\coml2.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\Wldp.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\rometadata.dll
LoadedModule[87]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[88]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[89]=C:\Windows\System32\Windows.Storage.ApplicationData.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll
LoadedModule[91]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\bcp47mrm.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll
LoadedModule[95]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\mrmcorer.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\igdusc64.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[99]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\UDCLib.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\windows.staterepositoryclient.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\TextShaping.dll
LoadedModule[102]=C:\Program Files\WindowsApps\Microsoft.UI.Xaml.2.5_2.52012.2002.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll
LoadedModule[103]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\Adobe.CC.XD.dll
LoadedModule[104]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\clrcompression.dll
LoadedModule[105]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe\SharedLibrary.dll
LoadedModule[106]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe\mrt100_app.dll
LoadedModule[107]=C:\WINDOWS\System32\Normaliz.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[109]=C:\WINDOWS\SYSTEM32\mrt100.dll
LoadedModule[110]=C:\Windows\System32\rmclient.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\Windows.UI.Xaml.Controls.dll
LoadedModule[113]=C:\WINDOWS\System32\msctf.dll
LoadedModule[114]=C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll
LoadedModule[115]=C:\WINDOWS\system32\execmodelproxy.dll
LoadedModule[116]=C:\Windows\System32\UiaManager.dll
LoadedModule[117]=C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dll
LoadedModule[118]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[119]=C:\WINDOWS\system32\DataExchange.dll
LoadedModule[120]=C:\Windows\System32\Windows.UI.Xaml.Phone.dll
LoadedModule[121]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\CreativeSDKFoundation.dll
LoadedModule[122]=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\sqlite3.dll
LoadedModule[123]=C:\Windows\System32\Windows.System.Diagnostics.dll
LoadedModule[124]=C:\Windows\System32\AppContracts.dll
LoadedModule[125]=C:\Windows\System32\CryptoWinRT.dll
LoadedModule[126]=C:\Windows\System32\threadpoolwinrt.dll
LoadedModule[127]=C:\Windows\System32\Windows.System.Launcher.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
LoadedModule[129]=C:\WINDOWS\system32\twinapi.dll
LoadedModule[130]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[131]=C:\Windows\System32\cdprt.dll
LoadedModule[132]=C:\WINDOWS\SYSTEM32\cdp.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\UMPDC.dll
LoadedModule[134]=C:\WINDOWS\SYSTEM32\dsreg.dll
LoadedModule[135]=C:\Windows\System32\Windows.Web.dll
LoadedModule[136]=C:\Windows\System32\biwinrt.dll
LoadedModule[137]=C:\Windows\System32\WinRtTracing.dll
LoadedModule[138]=C:\Windows\System32\execmodelclient.dll
LoadedModule[139]=C:\Windows\System32\vaultcli.dll
LoadedModule[140]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[141]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[142]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[143]=C:\Windows\System32\Windows.System.Profile.SystemId.dll
LoadedModule[144]=C:\WINDOWS\SYSTEM32\CLIPC.dll
LoadedModule[145]=C:\Windows\System32\Windows.System.Profile.HardwareId.dll
LoadedModule[146]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[147]=C:\WINDOWS\SYSTEM32\profext.dll
LoadedModule[148]=C:\Windows\System32\Windows.Web.Http.dll
LoadedModule[149]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[150]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[151]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[152]=C:\WINDOWS\SYSTEM32\firewallapi.dll
LoadedModule[153]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[154]=C:\WINDOWS\System32\NSI.dll
LoadedModule[155]=C:\WINDOWS\SYSTEM32\fwbase.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[157]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[158]=C:\Windows\System32\rasadhlp.dll
LoadedModule[159]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[160]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[161]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[162]=C:\Windows\System32\cryptnet.dll
LoadedModule[163]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[164]=C:\Windows\System32\certenroll.dll
LoadedModule[165]=C:\WINDOWS\SYSTEM32\certca.dll
LoadedModule[166]=C:\WINDOWS\SYSTEM32\DSPARSE.dll
LoadedModule[167]=C:\WINDOWS\System32\WLDAP32.dll
LoadedModule[168]=C:\WINDOWS\system32\mlang.dll
LoadedModule[169]=C:\WINDOWS\system32\directmanipulation.dll
LoadedModule[170]=C:\Windows\System32\Windows.Graphics.dll
LoadedModule[171]=C:\WINDOWS\SYSTEM32\NInput.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
ProcessMetadata[0].Key=CRSessionId
ProcessMetadata[0].Value=f0f2e1be-3207-43e6-93f0-360b751dc6cc
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=867
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=21514
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=1067
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16267
OsInfo[19].Key=svolsz
OsInfo[19].Value=464
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.867.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=392BCADE-AA59-480A-BCB8-2531CF4C7BB7.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:91AA
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=MoAppCrash
AppName=Adobe XD
AppPath=C:\Program Files\WindowsApps\Adobe.CC.XD_38.1.12.2_x64__adky2gkssdxte\XD.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=B326109AF97C612F2BDC02881C579D5E
MetadataHash=624091125

 

 

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Adobe Employee ,
Apr 09, 2021 Apr 09, 2021

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Hi there,

 

I am sorry to hear you are unable to open XD. I would like to confirm if you've tried the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/adobeXD-launches-into-white-screen-on-windows.html and let us know if that elps.

 

If it doesn't, there is a similar discussion that happened in past here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... please try the solution suggested.

 

If nothing works, please generate Adobe Logs and Crash dumps, upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us here so that we can escalate it to the team for further investigation.

 

We will try our best to help.

 

Thanks,

Harshika

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