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After the new update the program will crash instantly every time I try to open it.
I am on an IMac whit macOs Catalina 10.15.5
As soon as the program is launched this error appears:
We are sorry to hear you are experiencing crash issues with XD on mac and thanks for sharing the details. Would you mind trying to reinstall XD and let us know how it goes?
We will try our best to help.
Hi and thank you for your answer,
I tried the following:
None of that initially worked.
I resolved the issue by disintalling from CC and manually removing all the XD related files left.
We are glad to hear that you're able to fix the issue and thanks for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to XD.
We would be happy to help.
Hello could you please tell me how exactly you removed the remaining files manually?
I happen have this problem myself and have been losing my mind over it..
Hi, is there a way to remove the remaining files? Ive reinstalled full CC and still seeing same issue.
Hi, I know this is a longshot but is there any chance you can go through the steps that were taken to fix?
Sorry to hear about the trouble. You can try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Once uninstalled, please re-install.
I'm having the same issue. Uninstalling, restarting and reinstalling doesn't help, and when I run the clearner tool XD does not appear in the list of apps that can be cleaned. Any ideas?