BaseHistory.Clear()

Community Beginner ,
Nov 10, 2020 Nov 10, 2020

Copy link to clipboard

Copied

Been experiencing a problem where I cannot close my document, undo in my document or save my document. When trying to save a local copy this happened. I have to force close the application in order to be able to regain undo and save.

 

Adobe-XD-Error.jpg

 

Tech info:

Windows 10 Home

XD Version : 34.3.12.1

Creative Cloud Sync : 4.3.61.1

TOPICS
Crash on windows

Views

593

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 10, 2020 Nov 10, 2020
Hi there, Sorry to hear you are having trouble using XD. Would you mind trying to sign out of XD, Creative Cloud, restart the machine and then sign back in? Does that happen with every file or with a specific file? We will try our best to help. Thanks, Harshika

Likes

Translate

Translate
Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear you are having trouble using XD. Would you mind trying to sign out of XD, Creative Cloud, restart the machine and then sign back in? Does that happen with every file or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2021 Jan 07, 2021

Copy link to clipboard

Copied

Same issue here since couple of weeks. This bug is extremly hard because Adobe XD is NOT saving changing (Cloud). Pls fix this ASAP.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2021 Jan 07, 2021

Copy link to clipboard

Copied

I cannot edit my comment, next bug (lol). I mean "any changes.."

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

Copy link to clipboard

Copied

Hi there,

 

I am sorry to hear you are experiencing this error for a long time. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-t...?

 

Let us know if that helps.

 

Thanks,

Harshika 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

I am experiencing the same issue.

 

Windows 10 Home

XD Version: 38.1.12

CC Version 5.4.1.534

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry for the delay in response. I would request you to please update XD to 39 version and let us know if you are still experiencing the same error.

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 19, 2021 Mar 19, 2021

Copy link to clipboard

Copied

tandora_0-1616170710229.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

Copy link to clipboard

Copied

I've not see that error before. Do you have any plugins installed? If so, try removing them to see if the error goes aways.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2021 Mar 21, 2021

Copy link to clipboard

Copied

Hi Tandora,

 

Please check if you can find the solution to your problem in this thread https://community.adobe.com/t5/adobe-xd/basehistory-clear/m-p/11582127 as it talks about the same error message.

 

Regards,

Jagriti Kashyap

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines