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Can't open CC library in XD. Help!

New Here ,
Mar 25, 2021 Mar 25, 2021

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Hi, I can't open CC libraries in XD. I can see my library in photoshop/illustrator etc but I can not add anything to the library as it says I have view only ability- even though I created the library.

When I launch XD it states there is an error with CC libraries and the option to open libraries is simply not there. Anyone else had this issue? I've tried reinstalling XD, siging in and out of the Creative Cloud and these links : https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro.... But, nothing has helped so far.

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Adobe Employee ,
Mar 26, 2021 Mar 26, 2021

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Hi Claire,

 

We're so sorry to hear about the trouble. Since you have already tried the basic troubleshooting steps, we'll need to investigate this further on a remote session, so I'd request you to contact us directly using this link: https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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