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can't update share link or create new link , Error 55:63 & 44:63

Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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unable to update the shared link with new artbords. and can't even create new shared link . 

when try to update existing link it's giving error 55:63. when try to create a new link it's giving the error 44:63. we already have comments and review in existing link . how do i recover & update the existing link or worse case crate a new link. 

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correct answers 1 Correct answer

Community Beginner , Nov 19, 2020 Nov 19, 2020
I thik this issue has been fixed now , I can update / create new links now.   if you guys still have this issue I did uninstall & install back XD but not sure anything to do with the fix though . 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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No It's not fixed, still getting and can't share anything or create a new link, this is getting really bad for our business

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Not fixed. Still experiencing this issue.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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No not fixed yet, still broken on my side

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Am still getting this error

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Also had to uninstall and reinstall and it worked

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New Here ,
Nov 25, 2020 Nov 25, 2020

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It's not fixed! I have this problem today!

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Same problem here. Not possible to create new link. No solution. Every single day I´m facing a new issue with links. 😞

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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I even reeinstalled but didn´t solve. I don´t know why this thread is marked as solved when it´s clearly not.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Hi! It seems to be an issue that comes and goes. I had this problem last week when trying to make the Share link, but it got fixed a couple of hours later. I think it's an issue with the servers, might be getting saturated with Share link requests for various projects or something like that.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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I still have the same issue.
If I try to create a new link also the same problem 44:63 or 55:63.
Also tried moving just the artboards used on the prototype to a new file and got the same issue.
Any other solutions?

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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also manage link options got a

Error 500: Internal Server Error

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Yeah, I'm getting the exact same problem. Discussed with them on live chat and its a server outage, they're unsure of when it will be back up. 

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Literally the only news I've gotten.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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They've now said the problem should be resolved in 2-4 hours... 

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Participant ,
Nov 25, 2020 Nov 25, 2020

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As of this afternoon, I'm experiencing this issue as well. I can't update my design link anymore. The first time it happened, the progress for uploading the design seemed to stutter, going back and forth between ~80% and ~90%, like some chunks that needed to be uploaded failed and had to be retried or something. No clue on the technicalities though, but this is what I experienced. Any later attempts to update a design link fail when I reach 50% (gets stuck on 50% for a few seconds before failing).

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Explorer ,
Nov 25, 2020 Nov 25, 2020

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I am also having issues publishing to existing links. I am getting to 50% then I get this error:

 

Something went wrong. Please create a new link.

Learn More (Error 55:63)

 

Adobe, please fix this!

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New Here ,
Nov 25, 2020 Nov 25, 2020

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[abuse removed by moderator]

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New Here ,
Nov 25, 2020 Nov 25, 2020

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This NEEDS to be fixed. I am currently dealing with a component library for a design system that is connected to 20 other documents. Creating a new link would mean creating a new library. Which would mean losing all of those connections and having to start over.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Still I can't update links to prototypes. XD 35.1.12.5. It's becoming critical! Please solve it!

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same Probleme here on latest XD 35.1.12.5 on Mac. Absolutely breaks my review and specs workflows. I have to make videos of prototypes and deliver assets manually. This error problem is absolutely crucial and expensive as well.

 

Please fix that if you don't want designs to leave XD for Sketch or Figma! I'm already considering …

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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I agree it's frustrating, and I can't see any light at the end of the tunnel (for a whole day now) or any kind of apologies or communication on the plans of fixing servers... It would be nice to know when it ends rather than trying to publish every 10 minutes all day long.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Follow the thread and you will receive updates as it progresses.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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So,is this problem from the main server??
I think my pc is well..

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same problem..finding no way to get out from this...Why everytime xd does this...I am very much frustrated about Xd..

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New Here ,
Nov 25, 2020 Nov 25, 2020

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same problem 

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