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Co-editing feature not working on mac / windows

New Here ,
Jun 23, 2020 Jun 23, 2020

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Cloud sync is not working to working on shared co-editing files. 

All CC, XD & Mac OS versions are up-to-date. I logged out of CC and restarted the machine. It's still not working. 

 

cloud disconnected indicationcloud disconnected indication

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Design , How to , Prototyping

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correct answers 1 Correct answer

Adobe Employee , Jul 06, 2020 Jul 06, 2020

Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

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Hi there,

 

We are sorry to hear you are experiencing issue with coediting on XD shared cloud files. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please share the screenshot of your about XD info page. I would also like to know if it's happening only with the shared files or all cloud files as well? Is it happening with a specific shared file?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 24, 2020 Jun 24, 2020

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still facing the issue. It's happening on the cloud sharing file for co-editing enabled. Screen Shot 2020-06-24 at 3.56.46 PM.png

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Hi,

My colleagues are working on Windows system and im working on mac. we are coeating some files and im getting update issue. my current version of the XD on mac is 36.1.36 and my colleagues got 36.2.32. On CC it is showing the app is up to date.

please provide me some valuable solutions.

 

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New Here ,
Jun 20, 2021 Jun 20, 2021

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Has this been solved? i'm facing the same issue currently as well

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